Ratings based on 974 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Pros: Everyone was very polite and friendly. The beds were decent, mattress comfortable and sheets clean. (take a blanket). Bathrooms in the common areas were well maintained. Hallways were quiet. I never felt unsafe.
Cons: The entire building reeks of cigarette smoke including the non smoking room. The thermostat in at least 2 rooms was set at 77 upon arrival, probably their way of flushing you out of your room to start gambling as soon as possible, (air conditioner worked great). Furniture in the rooms is falling apart, wallpaper stapled to the wall, outside of the toilet was nasty, Food is subpar and overpriced. Only one restaurant is open during the week and it is fast food style. I did not hear/ see one person hit big on a machine.
Sam's Town is the perfect example, you get what you pay for. We did visit other Casinos and enjoyed our stay.
Comment from Hotel Management
2 Jan 2025 by John, Hotel Management
Dear Suzanna,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Sam's Town, Hotel Management
Hi Lola!Thanks for taking the time to leave us a rating. We're glad to see that you had a great experience during your recent visit.
by A verified traveler
Posted 29 Dec 2024
The staff is great
Comment from Hotel Management
31 Dec 2024 by Sam's Town, Hotel Management
Hi Jackie!Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.
by A verified traveler
Posted 29 Dec 2024
The view outside the window, no safe, no blankets. Only 2 thin sheets as cover. Bathroom was dirty, toilet was nasty. Air vent above the toilet was caked up with fuzz add dust. For a non-smoking floor, all we could smell was smoke all night. No light bulb in lamp. Trash behind nightstand. Room 7152.
by A verified traveler
Posted 26 Dec 2024
Very clean room,
Better TV , newer version the ones you have at the room to old
Need digital channel.
Keys getting bad need better system
Our newer.
At night went you arrive late need better service, need costumer service 24 hour
.
Comment from Hotel Management
27 Dec 2024 by Sam's Town, Hotel Management
Hi Francisco!Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.
by A verified traveler
Posted 24 Dec 2024
1st time we have been in 11 years. Its really went downhill. Place was dead. Most of the people were friendly. Really not a lot to talk about.
Comment from Hotel Management
26 Dec 2024 by Sam's Town, Hotel Management
Hi Joshua!Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience!
by A verified traveler
Posted 24 Dec 2024
Everything was good .what i dnt like was it was cold tha heat dnt go no higher than 72. And tha toilet was runnin All nite.could not flash.
Comment from Hotel Management
26 Dec 2024 by Sam's Town, Hotel Management
Hi Janice!Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated!
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Sam's Town, Hotel Management
Hi Joseph!Thanks for taking the time to leave us a rating. We're glad to see that you had a great experience during your recent visit!
by A verified traveler
Posted 16 Dec 2024
Nice hotel and affordable rates. Casino was dead, limited staff, and not much in town.
Comment from Hotel Management
17 Dec 2024 by Sam's Town, Hotel Management
Hi Glenn!We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!
