Ratings based on 643 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
7 Aug 2024 by Quality Robinsonville, Hotel Management
Thank you, Richard, for taking the time to complete the survey regarding your recent stay with us. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 3 Aug 2024
The property was just average
Comment from Hotel Management
6 Aug 2024 by Quality Robinsonville, Hotel Management
Linda, thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We pride ourselves on giving the best possible guest experience, and on behalf of our entire team, I’m sorry we fell short in this instance. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 25 Jul 2024
Great place
Comment from Hotel Management
26 Jul 2024 by Quality Robinsonville, Hotel Management
Thank you, Richard, for completing the survey regarding your recent stay with us. We appreciate your positive feedback and comments which are all used to ensure a great stay for future guests. We look forward to seeing you again soon.
by A verified traveler
Posted 22 Jul 2024
Casinos were nice and good dining within the Casinos.
Comment from Hotel Management
23 Jul 2024 by Quality Robinsonville, Hotel Management
Thank you, La Tisha, for taking the time to complete the survey regarding your recent stay here. We are happy that you enjoyed your time here and at the nearby casinos. We look forward to seeing you again next time you visit the area.
by A verified traveler
Posted 14 Jul 2024
The manger didn't like the fact that we had 6 esa dogs and after we checked in the next Day he called the law and we had to leave and 3 of them was tiny toy poodles and the other three was small dogs. We're going to be getting a lawyer because we had paperwork from the doctor to have them with us and they said that we had to many and we called them when we made the reservation
Comment from Hotel Management
15 Jul 2024 by Quality Robinsonville, Hotel Management
Thank you, Charlene, for taking the time to complete the survey regarding your recent stay at our hotel. I'm sorry that our hotel does not suit your needs. We do currently wave the fee for emotional support dogs although they are not considered ADA service animals. ADA service animals must also be declared at time of check-in and under the control of their owner at all times on the property. We apologize that we had to ask you to leave as the dogs continued to bother other guests even after you were notified. We hope that if your situation changes that you will contact us for your future needs.
by A verified traveler
Posted 7 Jul 2024
Not clean, carpet was filthy, sheets had spots and stains on them. They were not clean, therefore i was very uncomfortable, but made the best out of it.
Comment from Hotel Management
8 Jul 2024 by Quality Robinsonville, Hotel Management
Thank you, Antoinette, for bringing this issue to our attention. Please accept our sincere apology for the condition of your sheets and carpet. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. We encourage all guests to let us know immediately of any issues after check-in, so that we can resolve them at that time. We will still be reviewing our housekeeping for that time to see what we need to improve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Not like it was online
Posted 24 Jun 2024 on HotelsThe room was small for a king size bed
Comment from Hotel Management
25 Jun 2024 by Quality Robinsonville, Hotel Management
Hollis, thank you for your feedback regarding your recent stay with us. We are happy that you enjoyed your visit, although I am sorry that you felt that the room was not pictured correctly online. I can assure you that we use all comments to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 22 Jun 2024
Nice clean rooms .very nice check in .
Comment from Hotel Management
23 Jun 2024 by Quality Robinsonville, Hotel Management
Thank you for taking the time to complete the survey regarding your recent stay at the Quality Inn Robinsonville. We appreciate your positive feedback and can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are glad you liked our cleanliness and the check in. We hope to see you again soon!
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
21 Jun 2024 by Quality Robinsonville, Hotel Management
Thank you, Janet, for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 16 Jun 2024 on Hotels
It's was ok, it was nicer than expected. I will say there wifi and tv was trash.
Comment from Hotel Management
18 Jun 2024 by Quality Robinsonville, Hotel Management
Latasha, thank you for taking the time to complete the survey regarding your recent stay with us. I am glad that your room was nicer than expected. I would also like to apologize for the issues you encountered with the Wi-Fi and TV. We are looking into that for you. I hope that you will give us another chance to provide you with a superior experience and stay with us again soon.
