Ratings based on 979 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
All of the staff we encountered were very friendly and helpful. We had a king suite which was wonderful. The view wasnt great since it was just the roof of the building but the bed was so soft and there were plenty of outlets to plug in and charge devices. The personal concierge on my phone was a wonderful addition.
Comment from Hotel Management
26 Nov 2024 by a, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay!We hope to see you again very soon.SincerelyManagement Team
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Hotel Management, Hotel Management
Thanks for your rating. Hopefully you will return again soon.Thanks
by A verified traveler
Posted 6 Nov 2024
The customer service at check in was excellent also check out was quick and simple no need to stand in line waiting to check out the virtual assistant is so helpful
Comment from Hotel Management
6 Nov 2024 by Hotel Management, Hotel Management
Thanks for your rating. We hope to see you again soon.
by A verified traveler
Posted 27 Oct 2024
super friendly staff , will be back again
Comment from Hotel Management
28 Oct 2024 by a, Hotel Management
Thank you for the great review of our hotel.
by A verified traveler
Posted 26 Oct 2024
I liked the room my wife and I stayed in but it could have used more lighting and a microwave, when staying at this hotel you have to rent one, it doesn't come standard with the room. After checking in I asked for a cart to bring in the luggage, I was prepared to bring it in myself only to be told a bell man had to help and by the way the bell man became upset because I already had parked my car and I was no longer at the front or rear entrance.
The dining options are very limited with minimal staffing, we tried to have dinner at the Guy Fieri restaurant but after waiting 15 minutes to be seated , once seated after 20 minutes no one took our order we left, we were able to have dinner at the steak house, the food and the service was great.
This was my second time staying at this hotel once in approximately 2018 and this year, I would have to say my previous stay was better. There's definitely room for improvement.
Comment from Hotel Management
1 Nov 2024 by a, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please always feel free to speak to someone in management. We love to correct any dissatisfaction before you leave to insure a great experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Management Team
by A verified traveler
Posted 24 Oct 2024
It’s is a decent place. Hotel is very dated it needs upgrades. Staff was very pleasent that worked at hotel. Casino 2 out 10 staff was not friendly and was dingy. The restaurants had a few selections i opted for Guy Fieres place. Because it was 10 out 10 in LAS VEGAS but was a 1 out 10 in Tunica. Staff was not nice. Bar didn’t have anything but 1 choice on draft and bottled beer no cocktails, because the bar tender was just being LAZY. Guy your restaurant in TUNICA IS HORRID!!!!
Comment from Hotel Management
24 Oct 2024 by a, Hotel Management
Thank you for taking the time to provide feedback on your recent visit, we apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
by A verified traveler from Adamsville
Posted 23 Oct 2024
Needs updating and to be cleaner.
Comment from Hotel Management
24 Oct 2024 by a, Hotel Management
We are sorry to hear about your poor experience, Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
by A verified traveler
Posted 21 Oct 2024
Staff friendly
Comment from Hotel Management
21 Oct 2024 by a, Hotel Management
Thank you for the awesome review of our hotel.
by A verified traveler
Posted 19 Oct 2024
Good overall experience. Decor is somewhat dated and lighting is inadequate in most areas of the hotel. Friendly staff.
Comment from Hotel Management
20 Oct 2024 by a, Hotel Management
Thank you for the great review of our hotel.
by A verified traveler
Posted 18 Oct 2024
Great stay at the Horseshoe would stay again.
Comment from Hotel Management
18 Oct 2024 by a, Hotel Management
Thank you for the great review of our hotel.
