Ratings based on 49 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Wonderful responsive service tonrequest
Posted 2 Jul 2024 on HotelsSheets were sandy but cleaned on request.
by A verified traveler
Posted 17 May 2024
I liked that the hotel was out of the noisy area, nice owner . The room was spacious and clean. You can walk less than 1 mile and be at the town
Comment from Hotel Management
21 May 2024 by Pat, Hotel Management
Thank you for being our guest. We strive hard to be attentive, clean and a fun place to be.We are a tucked away spot from noise and traffic and provide a more intimate environment. We hope you will be our guest in the future.
by A verified traveler
Posted 6 May 2024
Staff is not very friendly and the property isn’t very good. Bed was very uncomfortable and walking to my room was long and difficult.
Comment from Hotel Management
13 May 2024 by PAT, Hotel Management
I am very surprised by your comments. My staff is very friendly. I would appreciate if you could tell me moreabout your specific issues so that I can address them.the walk is about 3 minutes and we offer golf cart service. Please email your issues to me at Xbalanque.I would like to discuss your experience so that we can provide better service in the future. I realize it was a one night stay, maybe you did not have time to enjoy what Xbalanque has to offer.
by A verified traveler
No plumbing, no door lock, no wifi; scam stay away
Posted 17 Apr 2024 on HotelsNo toilet plumbing. No lock. No wifi. They werent willing to refund.
Comment from Hotel Management
17 Apr 2024 by PAT, Hotel Management
First thank you for choosing Xbalanque. I have discussed your issues with my staff and the issues you mentioned were addressed and fixed. There was nothing wrong with the toilet and the door lock we showed you the proper way to lock it. Since you booked with Expedia we could not give a refund because we are not paid until after your departure.They have to approve that. We do have issues with wifi sometime because of the server. We try hard to solve these issues but sometimes it is out of our control.I apologize for any inconvenience you had.
by A verified traveler
Posted 26 Feb 2024
The property was very quiet and private.
by A verified traveler
Posted 3 Jan 2024 on Hotels
by A verified traveler
Posted 25 Jul 2023 on Orbitz
Uninspired rooms in more of a dormitory-like building not by the beach. Limited hot water, and horrible water pressure. Wifi password was nowhere to be found and the phone system wasn't working. Overall it just seemed a bad value and certainly not a luxury experience. The road to the resort was just a series of holes with exposed steel rebar.
Comment from Hotel Management
26 Jul 2023 by Patsy, Hotel Management
Your experience at Xbalanque is not a normal one. I apologize for the inconveniences you had. I have addressed all issues with my staff and these have ben resolved. We describe Elements as a jungle view about 3 minutes from the beach . Our luxury suites are on the beach in Xbalanque suites. We try hard to make your stay a great one but issues do arise that are out of our control. I am sure that if you reported your issues to the staff they would have been addressed.The road has taken a toil due to construction. It is not my private road and all the property owners are jointly starting the repair of the road.
by A verified traveler
Posted 24 Jul 2023
The property is beautiful. The staff from the lotus restaurant are not friendly.
Overall, the place is beautiful. Would
Definitely stay again
Comment from Hotel Management
26 Jul 2023 by Patsy, Hotel Management
Thank you for being our guest. I have a very friendly staff particularly the restaurant staff so I am surprised that you had an unfriendly experience. Maybe there was a personal matter causing this. I have talked with the staff.I hope that you will come back to see us.
by A verified traveler
Posted 15 Jul 2023
Excellent property, great staff. Some difficulty moving around to town, but staff was great at solving this.
Comment from Hotel Management
26 Jul 2023 by Patsy, Hotel Management
Thank you for being our guests. It was a pleasure to have you.
by A verified traveler
Posted 29 May 2023
The accommodations were subpar and service was worse
Comment from Hotel Management
29 May 2023 by Pat, Hotel Management
I am sorry you did not enjoy your stay. Could you be more specific about the service and accomodations. What was wrong. We value peoples experience so that we can improve. You can be assured thee issues are looked into.
