Ratings based on 111 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by RYC staff, Hotel Management
Thank you Gene for your kind review. Come see us again soon. Best regards
by A verified traveler from Yellowknife
Posted 15 Sep 2024
Comment from Hotel Management
17 Sep 2024 by RYC staff, Hotel Management
Thank you for your stay. We appreciate your feedback.Best Regards
by A verified traveler
Posted 20 Aug 2024
Our staying in the hotel the most greatest experience, personally I don like hotels; this one is amazing to have a relaxing time. Plus: very clean and refreshing. Thank you so much
Comment from Hotel Management
20 Aug 2024 by RYC staff, Hotel Management
Thank you Carmen for your awesome review. We are very pleased to hear that your stay at our hotel was relaxing and pleasing. We are at your service anytime you would like to visit again soon.Best Regards
by A verified traveler
Posted 11 Aug 2024
Everything was great and a safe place to be
Comment from Hotel Management
12 Aug 2024 by RYC staff, Hotel Management
Thank you Alfredo for your positive review. It was our pleasure having you stay with us. Come back and see us soon.Best Regards
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
4 Aug 2024 by RYC staff, Hotel Management
Thank you for your review of our services and accommodations. We appreciate all feedback from our guests. We are pleased that your stay was great and hope you come back again soon.
by A verified traveler
Posted 26 Jul 2024
Room was spacious and clean. Bed and pillows were very comfortable. The property is NOT located on the water which I didn’t realize til l we got there. (I assumed it was, due to the name…) Breakfast was very generous. You simply ordered off the menu. The only negative thing was that our room was inundated with a POWERFUL fragrance (room freshener?) that caused me to sneeze and get itchy but it eventually dissipated. It was a $25 ride from the ferry and a $40 to the airport. Pool was nice and warm.
Comment from Hotel Management
30 Jul 2024 by RYC, Hotel Management
It was a pleasure having you stay with us and we hope to welcome you back soon.Thank you for mentioning the issue with the air freshener in your room. We will address this with our Housekeeping team. We appreciate and take all feedback into consideration to better our services.Best Regards,
by A verified traveler from kissimmee
Posted 24 Jul 2024
Comment from Hotel Management
15 Aug 2024 by RYC staff, Hotel Management
Thank you Juan for your stay with RYC Hotel. We hope to have the pleasure to host you again soon.Best Regards
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by RYC, Hotel Management
Thank you so much for sharing your feedback with us and others. We hope to be able to host your stay to Roatan again soon.Best Regards
by A verified traveler from HALEDON
Posted 20 Jul 2024 on Travelocity
Comment from Hotel Management
11 Aug 2024 by RYC staff, Hotel Management
Thank you for staying with RYC. It was our absolute pleasure having you with us. Hope to have you back soon.Best Regards
by A verified traveler
Posted 19 Jul 2024
I had an issue with the water supply in my stay. Plus, I had to request the staff for shampoo and soap because There was not any in the room when I arrived
Comment from Hotel Management
20 Jul 2024 by RYC, Hotel Management
Greetings Kevin. Thank you for your feedback, we appreciate and encourage our guest to share their opinions and experiences with us and others. We take everyone's opinions and suggestions into consideration as it points out where we need to focus our improvements. After receiving your review I did some digging and found that indeed your water supply was shut of for a short period of time. The reason for this was the main water line that supplies water to the entire hotel and Dive Shop had irrupted, and staff had to take quick actions to rectify this by closing the valve to the building where your room was located. We apologize that you weren't informed of the issue by staff. Please accept our sincere apologies for the inconvenience. And please allow us to make it up to you by giving you a complimentary guided snorkel when you stay with us again. Once again, please accept our sincerest apologies for the inconvenience. We hope that this incident will not mar your overall experience at our hotel and that you come visit us again soon.
