Ratings based on 633 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Evan, We appreciate you choosing our hotel for your stay. If you have any feedback to share about your experience, please don't hesitate to reach out to us. We value your input and would like to address any issues you may have encountered during your visit.
by A verified traveler
Posted 4 Dec 2024
My recent stay at the Holiday Inn Roanoke Airport – Conference CTR was quite pleasant. The hotel's location, just a short drive from the airport, was a major plus. The room was clean, comfortable, and well-appointed. The staff was friendly and helpful, making check-in and check-out a breeze.
While the hotel's amenities were standard, they were sufficient for a short stay. The on-site restaurant offered decent food options, and the breakfast buffet was a good way to start the day.
Overall, I would recommend this hotel to anyone looking for a comfortable and convenient place to stay in Roanoke.
Comment from Hotel Management
6 Dec 2024 by Manager, Hotel Management
Hello Charles Albert Concepcion,We are delighted to hear that you enjoyed your stay at the Holiday Inn Roanoke Airport ÔÇô Conference CTR. Our team takes pride in providing a clean and comfortable environment for our guests. It's wonderful to know that our convenient location and friendly staff contributed to a pleasant experience. Thank you for your recommendation, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 8 Nov 2024
Great
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Tatiana,We appreciate you taking the time to share your feedback with us. We value all guest comments as they help us strive for excellence in our services. Your concerns will be shared with the appropriate teams for further review and improvement. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Samuel, We appreciate you choosing to stay with us! Please feel free to reach out to us directly if there are any details we should be aware of from your recent visit, so we can address them accordingly. Hope to welcome you back soon for an improved experience.
by A verified traveler
Posted 26 Oct 2024
Upon arrival, we were assigned a room that was clearly not cleaned. The room was in disarray, suggesting it needed to be properly prepared for occupancy.
To make matters worse, when I returned to the front desk to address the issue, I was given a key to another already occupied room. This error caused unnecessary inconvenience and stress.
Furthermore, our room service request needed to have been handled more appropriately. Upon returning to our room for the second day, I discovered that only one bed had been made, and the bathroom had not been cleaned or restocked with fresh towels. In addition, all the towels were rolling here and there on the bathroom floor (which we did not do while we left the room).
After all these incidents, the front desk lady did not even apologize. I have always chosen the Holiday Inn while traveling because I enjoy staying there. But this experience was worse than I could have imagined. We felt unsafe for the whole time. Before putting someone in the work, the hotel management should train them so that customers do not feel unsafe and unwelcome. This stay was a waste of money and time.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Manosi, We're sorry to hear about your recent experience at our hotel. Your feedback is truly appreciated as it helps us to improve our services. Please rest assured that we will address these concerns with our team to ensure such incidents are not repeated in the future. Our guests' comfort and safety are of utmost importance to us, and we sincerely apologize for any inconvenience caused. We hope you'll consider giving us another chance to provide you with the excellent stay that we are known for.
by A verified traveler
Posted 25 Oct 2024
Loved it!!
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Tai,We are thrilled to hear that you enjoyed your stay with us! Our team always strives to provide a memorable experience for our guests. If you have any further feedback or comments, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back soon!
by A verified traveler
Posted 20 Oct 2024
The staff at the front desk were both extreamly rude! They have no complementary continental breakfast. Instead charge 9.95 for what is complementary at almost every other hotel. All the vending machines have been removed and you have to buy a drink for 2.00 or an extremely overpriced snack at the front desk!!
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello Alexander, We regret to hear about your experience. Our hotel strives to provide a range of dining options, including a breakfast service. Our pricing is in line with industry standards. We appreciate your feedback and will address your concerns for future improvements.
by A verified traveler
Posted 19 Oct 2024
Upon arrival the line was very long and people were upset because the hotel didn’t have any available rooms due to a football team checking out late one person stated they have been waiting since 1:30pm and it was 5:30pm when I arrived. I was able to get my room due to me having a one bed king size room but my experience after that was fine and room was very clean. Overall stay was a 4/5
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Jah-mel,We apologize for any inconvenience caused by the check-in delay. We appreciate your understanding and are pleased to hear that you found the room clean and had a fine experience overall. Your feedback is important to us, and we will strive to improve our check-in process to prevent such delays in the future. Thank you for choosing to stay with us!
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Kanika,We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back soon for another fantastic stay!
by A verified traveler
Posted 5 Sep 2024 on Orbitz
The bar/restaurant was sub-par. Poorly mixed drink, no beer taps available at the taproom. Breakfast was minimal.
Comment from Hotel Management
6 Sep 2024 by Manager, Hotel Management
Hello Louis,Thank you for sharing your feedback regarding your recent dining experiences at our hotel. We appreciate your insights and will certainly review them with our team to make any necessary improvements. Your comments help us enhance our services for all our future guests.
