Ratings based on 2 Verified Reviews

2.5 out of 5
3.5 Room cleanliness
3.0 Service & staff
1.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 18 Nov 2024
The property is not designed for Hotel. It was built for office and converted into hotel. Not suitable for hotel.
Comment from Hotel Management
19 Nov 2024 by Manoj, Hotel Management
Dear Sir,Thank you for sharing your feedback about your recent stay at Novotel Suites Riyadh Center. We appreciate your observations regarding the property design and understand that certain aspects may not have met your expectations.We continuously evaluate our facilities and services to enhance our guests' experiences and address areas for improvement. Your feedback is invaluable, and we will take your comments into consideration as we make future enhancements.Thank you once again for your input, and we hope to have the opportunity to welcome you back for a more satisfying stay.Kind regards,Novotel Suites Management
2 out of 5
by A verified traveler

Posted 11 Nov 2024
The hotel is very run down. Breakfast wasn’t great with food that had been in heaters for ages and some was luke warm.
Comment from Hotel Management
16 Nov 2024 by Manoj, Hotel Management
Dear Mr. David,Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations. Your comments are very important to us, and we are committed to addressing the issues you have highlighted.We strive to provide our guests with a comfortable stay and high-quality dining experiences. Your observations regarding the state of the hotel and the breakfast service will be shared with our management team to ensure improvements are made. We are already reviewing our food preparation practices to ensure that all items are served fresh and at the appropriate temperature.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Thank you again for your valuable feedback.Kind regards,Novotel Suites Management