Ratings based on 148 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Dear Guest,Thank you for your generous review rating. We are pleased that we got to host you during your recent visit to Riyadh. As the most sought-after business hotel in Riyadh, we are committed to constantly exceeding your expectations and going by the rating you've allotted, it appears that you enjoyed your stay with us. It would be our pleasure to meet with you again in the near future.Regards,Andre A. Saade,General Manager
by A verified traveler
Posted 21 Aug 2024 on Hotels
Very nice property with excellent facilities.
Comment from Hotel Management
22 Aug 2024 by General Manager, Hotel Management
Dear Maxwell,Thank you for your kind feedback. We are delighted to hear that your recent stay with us was enjoyable and that our team’s service made a positive impression. Your commendations have been shared with our colleagues, as they are our greatest assets.We appreciate your feedback on our breakfast offerings and are committed to maintaining high standards to meet the needs of our valued guests. We strive to deliver on our IHG Service Promise and are pleased that you experienced exceptional cleanliness throughout our hotel.We look forward to welcoming you back in the near future. Until then, please take care and stay safe.Best regards,Andre A. SaadeGeneral Manager
by A verified traveler
Posted 18 Jul 2024 on Hotels
Amazing Breakfast and very quite hotel location, only one thing not really good which is small windows.
Comment from Hotel Management
23 Jul 2024 by General Manager, Hotel Management
Dear Rani,Thank you for your candid review. At the outset, we are grateful to you for choosing Crowne Plaza Riyadh Minhal as your preferred destination during your recent trip to Riyadh.Thank you for your kind commendations to our team for their courtesy. We are equally glad to hear that you enjoyed our breakfast. At Crowne Plaza we regard breakfast as far more than fuel to the body, rather we would like our food to be inspiring and it delights us that you were able to witness this firsthand.We cordially look forward to welcoming you again in the near future. Regards,Andre A. Saade,General Manager
by A verified traveler from San Diego
Posted 10 Jun 2024
Comment from Hotel Management
2 Jul 2024 by General Manager, Hotel Management
Dear Tatsuya,Thank you for your generous review. We are absolutely pleased to have received your feedback and delighted to learn that you enjoyed your experience with us. As an IHG Hotel, we are committed to constantly delivering on our IHG Service Promise and we are glad to note that you were able to witness this firsthand. It would be our pleasure to welcome you again in the near future. Until next time, please stay safe.Regards,Andre A. Saade,General Manager
by A verified traveler
Beautiful property
Posted 24 May 2024 on HotelsMy favorite hotel for many years at Riyadh
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Dinesh,Thank you for your wonderful review. This is undoubtedly one of our favorite reviews today coming from one of our most favorite guests. :)As the best in class business hotel in Riyadh, we take great pride in our facilities and services. We are happy that we have earned an ardent advocate in you for our hotel. We are ecstatic that we were able to be of service to you and certainly we look forward to meeting with you again.Until next time, stay safe.Regards,Andre A. Saade,General Manager
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Houssam,Thank you for your generous review rating. We are absolutely pleased that we got the opportunity to host you. We believe that you enjoyed your experience with us as indicative from your review rating and it would be our pleasure to welcome you again in the near future. Regards,Andre A. Saade,General Manager
by A verified traveler
Posted 5 May 2024 on Hotels
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Dinesh,Thank you for your generous review rating. We are absolutely pleased that we got the opportunity to host you. We believe that you enjoyed your experience with us as indicative from your review rating and it would be our pleasure to welcome you again in the near future. Regards,Andre A. Saade,General Manager
by A verified traveler
Posted 22 Feb 2024 on Hotels
Terribly noisy at night. No soundproofing.
Comment from Hotel Management
10 Mar 2024 by General Manager, Hotel Management
Dear Michael,Thank you for your review. It surprises and disheartens us to learn that your stay with us wasn't meeting with your expectations. For any inconvenience this experience may have caused, I extend my sincere apologies. Immediately following the receipt of your feedback, we have initiated a thorough investigation. While we encourage our guests to keep noise at a minimum in the corridors, at times, we understand that they don't keep with our guidelines. Nevertheless, we will try our level best to ensure that such incidents won't recur.We look forward to welcoming you again, hopefully to alleviate your underwhelming experience. In fact, it would be our pleasure to accommodate you in a room in our extension wing, hopefully to extend you with a stay of high standards that we are generally known for.Regards,Andre A. Saade,General Manager
by A verified traveler
Posted 9 Dec 2023
Poor quality smoking room
Comment from Hotel Management
10 Dec 2023 by General Manager, Hotel Management
Dear Hisham,Thank you for your review. We are happy that we got the opportunity to host you. We are disheartened and surprised to learn that your experience with us wasn't meeting with your expectations. For any inconvenience this may have caused, we extend our sincerest apologies. Your commentary has been duly noted and surely we will ensure that we look into the comments and do the needful to rectify the matter for once and for all.We look forward to meeting with you again, hopefully to grant you with an experience with high standards that we are usually renowned for.Regards,Andre A. Saade,General Manager
by A verified traveler
Posted 9 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by General Manager, Hotel Management
Dear Mr. John,Thank you for your review. At the outset, let me extend you our heartfelt gratitude for choosing Crowne Plaza Riyadh Minhal as your preferred destination of stay in the capitol.We are shocked and disheartened to learn that your experience with us was not meeting with your expectations. We would love to learn about your feedback in detail to see what must have gone wrong. Nevertheless, let me assure you that this is not at all the usual high standards we associate ourselves with.We hope that this experience alone wouldn't distance you from returning to us, hopefully to extend you with a stay of high quality that we are usually associated with. It would be our pleasure to welcome you again.Regards,Andre A. Saade,General Manager
