Ratings based on 31 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Springfield Gardens
Posted 8 Jun 2024
I selected this hotel because of its proximity to the office I had meetings in. My room was spacious but lacked windows. Based on the traffic outside that was probably a good thing. Breakfast is limited and only Americano coffee is offered. No espresso. Really? Would I stay here again? Probably not.
Comment from Hotel Management
8 Jun 2024 by Al Hamra Palace Hotel, Hotel Management
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately Front Office Manager Mr. Abdulaziz Abdulwahab
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
22 May 2024 by Al Hamra Palace Hotel, Hotel Management
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Front Office Manager Mr. Abdilaziz Abdulwahab
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
22 May 2024 by Al Hamra Palace Hotel, Hotel Management
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Front Office ManagerMr. Abdulaziz Abdulwahab
by A verified traveler
Not a Good Choice !!
Posted 22 Dec 2023 on HotelsThe overall Stay was not the best experience, the bathroom edges were dirty, the bed sheet had cigarette burn on it, the corridors to the room were very dark.
Comment from Hotel Management
5 Jan 2024 by Al Hamra Palace Hotel, Hotel Management
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”
by A verified traveler
Posted 22 Nov 2023
شكراً جزيلاً لكم كانت إقامة وتجربة مميزة ظ، خدمات مميزة موظفين محترفين
Comment from Hotel Management
5 Dec 2023 by Al Hamra Palace Hotel, Hotel Management
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 21 May 2023 on Hotels
It was a good stay, but the room had no windows. This was uncomfortable. The room service was fine, and had many choices with fair prices. The internet speed was not that fast. What I did not like is that electricity went off while turning off the room lights.
Comment from Hotel Management
24 May 2023 by reservation, Hotel Management
Dear Sir,Dear Mr. Mohamed, Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”
by A verified traveler
Very bad service
Posted 28 Jan 2023 on HotelsDoor’s lock card always not working and you need to go down to the reception to let them connect it again to the system.
Wifi is very bad and you can’t access the network in easy way.
Comment from Hotel Management
26 Jul 2023 by Billy, Hotel Management
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”
by A verified traveler
Posted 21 Jan 2023
Average
Comment from Hotel Management
26 Jul 2023 by Billy, Hotel Management
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Front Office Manager Mr. Abdulaziz Abdulwahab
by A verified traveler from Riyadh
Posted 24 Jun 2020
The guy at the front desk did not know how to find my reservation and kept taking forever. And he almost charged me twice for no reason. For the room, it was dusty all over and the carpet was yellowish from stains. The walls were too thin and the tv didn’t work at all.
Comment from Hotel Management
23 Jul 2020 by reservation, Hotel Management
we will follow and care full your advise
by A verified traveler
Underwhelming and expensive
Posted 15 Nov 2019 on HotelsNot as great place as I expected. First off all I turn up and the whole reception area stinks of petrol for some reason!. Get to room to find a) its freezing, b) plug sockets don't work c) room wasn't really the "Junior Suite" i imagined.. a big bed and a small table and chair doesn't really make something a suite in my eyes. . oh and d) the room had a smell of cigerettes, despite it supposidly being a non-smoking room (it had an ashtray in it?!).
upon checking out (or attempting to) the person on the reception was just chatting to someone (seemed a very friendly conversation) and ignored me standing behind them waiting. someone else came up and tried to check out, handed him the key and went. so i just did the same. the guy was pretty rude in my opinion.
Definitely not worth the money they are asking for a nights stay.
Comment from Hotel Management
26 Jul 2023 by Billy, Hotel Management
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”
