Ratings based on 568 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Brenda García | Social Media Manager, Hotel Management
Dear Bernardo, Thanks for your notes and for choosing our resort as your host, please, let us know any inquiry you may have during your stay, your comments means so much to us!We hope to see you soon at Hyatt Zilara Riviera Maya!
by A verified traveler
Posted 25 Sep 2024
Meh. Average. Food average too.
Comment from Hotel Management
25 Sep 2024 by Brenda García | Social Media Manager, Hotel Management
Dear Angela,Many thanks for taking the time to write this notes and for your recent visit to our resort.We appreciate your notes regarding the food quality. We'll keep working to improve our service and hospitality!We hope to welcome you back soon at Hyatt Zilara Riviera Maya!
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Brenda García | Social Media Manager, Hotel Management
Estimado Mario,Muchas gracias por su recién estancia en Hyatt Zilara Riviera Maya, muchas gracias por sus notas, por favor, háganos saber cualquier detalle positivo o negativo de su estancia para saber cómo podemos mejorarlo.¡Esperamos verle pronto en su hogar lejos de su hogar!
by A verified traveler
Posted 22 Sep 2024
Great service
Comment from Hotel Management
23 Sep 2024 by Brenda García | Social Media Manager, Hotel Management
Dear John,Many thanks for taking the time to write this review and for your recent visit to our resort.Comments from our guests enable us to continually improve and exceed our standards.Thanks again and we hope to welcome you back soon!
by A verified traveler
Posted 22 Sep 2024
We love this resort keep in mind this is a very quiet relaxing place, staff was amazing Sandra and Ana made our stay so much fun, Salome is one of the waitresses and he was so kind and helpful just because of them I will definitely be staying at this location again, I also have to say that the AC in the place was amazing taking in consideration that it was so hot out.
Comment from Hotel Management
23 Sep 2024 by Brenda García | Social Media Manager, Hotel Management
Dear Linnette Maria,Thank you for choosing Hyatt Zilara Riviera Maya for your recent trip! We're delighted to hear that you had a perfect experience and enjoyed the various aspects of our resort, from the pool to the excellent service provided by our team members.Your recommendation means a lot to us, and we look forward to welcoming you back for another 5-star experience in the future!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Brenda García | Social Media Manager, Hotel Management
Dear Zachary,Comments from our guests enable us to continually improve and exceed our standards. Please, let us know any inquiry you may have during your stay with us!Thanks again and we hope to welcome you back soon!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Brenda García | Social Media Manager, Hotel Management
Dear HIDEKI,Comments from our guests enable us to continually improve and exceed our standards. Please, let us know any inquiry you may have during your stay with us!Thanks again and we hope to welcome you back soon!
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Brenda García | Social Media Manager, Hotel Management
Dear Dionna,Thanks for your notes and for choosing our resort as your host, we hope to see you soon and create more memories together!
by A verified traveler
Posted 13 Sep 2024
Staff was very helpful and kind. Would definitely recommend staying here.
Comment from Hotel Management
14 Sep 2024 by Brenda García | Social Media Manager, Hotel Management
Dear Michael, Thanks for your notes and for choosing our resort as your host. The time taken to share your comments with us is most appreciated! We hope to see you soon and create more memories together!
