Ratings based on 769 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Stunning location!! I'm used to going to beach front resorts and even though this has beach cabanas (which are stunning! Worth the upgrade) the lagoon and cenote along with the biking path and groves is magical. You feel like you're on a private resort!! Only two restaurants which switch days they are open and one bar which is still enough to get any beverage you want and leaves you full. I recommend sticking to local dishes and the seafood (the sushi is amazing!). It was renovated years ago so if you look too closely you'll find wear and tear but there are constantly people working on the grounds improving everything. The spa is gorgeous and relaxing. Honestly I felt like a celebrity and I would like to come back!
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
- only one restaurant open. Tough eating the same menu for breakfast and lunch for 5 straight days
- no air conditioning. Room for 28 degrees Celsius entire trip
- tv no working
- bad room smell
- transport bikes all broken and very limited
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 2 Nov 2024
My wife and I recently celebrated our 10 year wedding anniversary at the Blue Diamond Luxury Boutique and could not have asked for a more incredible experience. The resort itself is retreat-like with peaceful zen vibes but the quality and care of the facility provides that luxury resort feel. The staff was attentive, social and truly at your service with no hesitation and always with a smile. We love to eat and appreciate flavorful cuisine and we were not disappointed. We truly enjoyed every meal. There are activities & ceremonies to participate in when looking to keep busy but never pressure to sign up. A resort that provides all that the soul needs to restore - spas, pools, with the sound of the ocean, delicious cuisine & cocktails as well as morning yoga. Paulo was our bartender and we’d like to give him a special thank you. 😊
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
23 Oct 2024 by BLUE DIAMOND TEAM, Hotel Management
Dear Thomas,Thank you for choosing us Blue Diamond Luxury Boutique Hotel to spend your holidays in the Riviera Maya. We look forward to your soon return to this home away from home.Kind regards!!
by A verified traveler
Posted 14 Oct 2024
Amazing vacation. It was great experience. If you want great food and calm relaxing atmosphere it is a place for you. Amazing staff. A lot different animals on the property. Definitely we will come back.
Comment from Hotel Management
15 Oct 2024 by BLUE DIAMOND TEAM, Hotel Management
Dear Valentin,Thank you for the time you have dedicated writing and sharing your experiences at Blue Diamond Luxury Boutique Hotel. Its a pleasure to receive such a nice review, we hope to welcome you again in a future.Kind regards!!
by A verified traveler
Posted 12 Oct 2024
We loved everything about this resort. We were surprised upon arrival to receive a room upgrade to an oceanfront casita! It was beautiful and we could walk right off of our patio onto the beach. The room was luxurious. We loved the rooftop infinity pool. Our butler, Israel, was very helpful arranging spa appointments and other on-site activities. Pool bartenders, Damian and Gustavo, kept the drinks flowing poolside. We really enjoyed our tequila tasting experience with David. He was very knowledgeable and engaging. The food at the resort was good - like with all restaurants, there were things we liked more and things we liked less, but good overall. We really loved the ceviche that could be ordered poolside. If we could change one thing about the Blue Diamond, we would add a feature to be able to heat the outdoor plunge pool. The water was ok during the day, but too cold for us in the evening. Something to note, the distance is long from the lobby to the beach. There are golf carts and bikes available for transport, but maybe keep in mind when choosing your room.
Comment from Hotel Management
15 Oct 2024 by BLUE DIAMOND TEAM, Hotel Management
Dear Matthew,Thank you for the time you have dedicated writing and sharing your experiences at Blue Diamond Luxury Boutique Hotel, we are glad to hear that you enjoyed the room upgrade that we gave you as our VIP expedia guest. We look forward to your soon return to this home away from home.Kind regards!!
by A verified traveler
Posted 21 Sep 2024
Very good
Comment from Hotel Management
24 Sep 2024 by Blue Diamond Team, Hotel Management
Dear Raymond,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel.We look forward to your soon return to this home away from home
by A verified traveler
Posted 11 Sep 2024
Great staff, property has no maintenance and upkeep.
CONS:
Lightbulbs don’t work, multiple request for replacements
Mold in shower
Butler is no show, does absolutely nothing
Daily request for water & drink refills in mini-fridge
Daily request for ice
Request for coffee refill when it was used
Bicycles have flats & no brakes
Bathtub/“Cool dip pool” in bathroom room doesn’t work, hot water knob was broken off and cold water was turned off.
Bathroom lighting is extremely dim
Toilet constantly runs & surrounding wood flooring is rotting
Skylight over sink in bathroom has old animal feces on interior wall.
Car costs-1000 meters nextdoor to Mayakoba for golf was $65 US dollars.
Furniture is uncomfortable, dirty, and old, camouflaged with covers
PROS:
Location is pretty
Food is good
Staff is always cleaning
Servers are attentive
Comment from Hotel Management
12 Sep 2024 by BLUE DIAMOND TEAM, Hotel Management
Dear James,Thank you for the time you have dedicated writing and sharing your experiences ant Blue Diamond Luxury Boutique, it is a pleasure to read that the food and staff exceed your expectations.On the other hand, we really sorry that there were also some aspects that you did not enjoy, even when our butler were attentive to you during your stay, with your minibar request, ice, etc. ]Your comments as well as all of our guest are very important for us as it brings us improvement opportunities.Thank you again ans we hope to welcome you again in a future!!
