Ratings based on 995 Verified Reviews
2.4 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The property was so dirty, stinky, the heater didn’t work, the restroom didn’t have towels and was really nasty, the tv controllers didn’t work either, the blankets had hollows and were stinky as well, I asked for replacement and they didn’t have, there was human excrement on the parking lot……etc
Comment from Hotel Management
4 Jan 2025 by Manager, Hotel Management
Hello Rafael, We are sorry to hear about your experience at our hotel. We take all guest feedback seriously and have shared your comments with the relevant teams for their review and improvement. We strive to provide a comfortable stay for all our guests and regret any inconvenience caused during your stay. Rest assured that we are taking the necessary steps to address these concerns to ensure a better experience for future guests.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello Edgardo, We appreciate you choosing to stay with us and we hope you had a pleasant experience. If there is any feedback you would like to share, please don't hesitate to contact us so we can address any concerns. We look forward to welcoming you back in the future.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Omer, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can improve our services for future guests. We value your input and would like to address any issues you encountered during your stay.
by A verified traveler
Posted 19 Nov 2024
I wish I would put into words how disgusting this place is. Dirty, gross, unsafe to say the least.
I left as soon as I saw the parking lot and room even though I knew it meant losing my money. Please don’t stay here if you value your life and health.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Julio, We're sorry to hear about your experience. Guest feedback is valuable for us to improve our services. We recommend reaching out to management to address your concerns effectively. Your well-being is a top priority for us.
by A verified traveler
Posted 13 Nov 2024
Cocroches in the room, holes in the sheets, broken mirror, dirty couch
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Kenneth, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 28 Oct 2024
I would like to get a call back. I selected a room with a couch and the property did not have a couch. The bed was stained. The room had roaches and the bathtub was not cleaned. The floors had stains. There was an extra night stand next to the tv that looked like it was just in the room as an “extra” nothing on there. When going to the front desk no one answered to complain. I would like to get my money back. This place is unsafe and filthy. The next day the cleaning person did not knock and opened the door at 10:58am. I urge someone to call me back.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Miriam, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Penny, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any feedback you'd like to share so we can address the issues accordingly. Hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 21 Sep 2024 on CheapTickets
Just when you enter there’s a lot of homeless people and unusual activity. For a woman it’s scary. Room smelled a lot of cigarette.
Comment from Hotel Management
23 Sep 2024 by Manager, Hotel Management
Hello Flor, We appreciate your feedback and take all guest concerns seriously. We advise guests to reach out to our management team directly to address any issues during their stay. Your safety and comfort are our top priorities, and we hope to welcome you back in the future for a more positive experience.
by A verified traveler
Posted 21 Sep 2024
This place is so dirty. Room smells so bad. No shampoo, dirty place never been like this before.
Comment from Hotel Management
21 Sep 2024 by Manager, Hotel Management
Hello Robin,We're sorry to hear about your recent experience. We appreciate your feedback and take guest satisfaction seriously. Your comments will be shared with the team for further review and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 12 Sep 2024 on Hotels
The staff here are excellent, and accommodating. Great customer service, always with a smile.
Comment from Hotel Management
12 Sep 2024 by Manager, Hotel Management
Hello Desiree,We are delighted to hear that you enjoyed the excellent service provided by our staff during your stay. Ensuring a positive and welcoming experience for our guests is always our top priority. Your kind words will be shared with the team to keep up the good work.
