Ratings based on 774 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jun 2024 on Hotels
Great staff clean room
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Clean & tidy beds in great condition just a little noisey thanks to the cars on the main rd overnight
by A verified traveler
Posted 12 May 2024 on Wotif
Insufficient parking for hotel guests due to a packed dinning area. We had to park our car a distance away from our room and move it next morning to pack car on checkout. Check service was not particularly friendly, however bar staff were great.
Comment from Hotel Management
13 May 2024 by Bec, Hotel Management
Hi Dale, thank you for leaving feedback post your stay. We do apologize for the parking issue with our Mother's day diners. We hope your stay was enjoyable and the accommodation was to standard. We hope to see you in the near future on your next visit to Launceston.
by A verified traveler
Posted 21 Apr 2024 on Wotif
Should have a grab rail in the shower, possibly one even on the side of the toilet.
Otherwise, was very clean, comfortable and with all the expectations of a hotel room.
by A verified traveler from Currimundi
Posted 28 Mar 2024
Stayed here 2 nights to see Launceston. Unit was clean & comfortable.
by A verified traveler
Posted 19 Mar 2024
Central for work purposes
Comment from Hotel Management
19 Mar 2024 by Bec, Hotel Management
Thank you for your review.
by A verified traveler
Posted 19 Mar 2024 on Lastminute
Spacious rooms with all we needed. Last minute accommodation of 3 extra adults
Comment from Hotel Management
19 Mar 2024 by Bec, Hotel Management
Thank you for your review. We are glad you enjoyed your stay at Nightcap.
by A verified traveler
was ok!
Posted 28 Feb 2024 on Hotelsawesome location, clean, well maintained. however, other guests that stayed made our stay horrible.
by A verified traveler
Posted 22 Feb 2024 on Wotif
1st of all night manager forgot to put my key out, and I looked everywhere there was no afterhour number to call at all. I need to seek help from other guest during late night around 11.30pm.
And the funny thing is the # on the information card is a city security # and the customer service lady said this property in not under their management, and give me another to try. I need to make few phone calls to get the night manager out during 1am.
2nd after we checked in to that room. We found a lots of ants everywhere. I have to move my bed away from the wall to be able to sleep.
3rd i reported to housekeeper about the ants they said they are suffering ants these few days. If you know there is a problem. Should you try to solve it first?????
4th I reported those problems to the front desk a Nepal guy or India guy and after an hour I received a call from Motel the lady over the phone asked how was your check in last night and how was everything going? I was confused seems they didn't reported those problems to their manager and they didn't communicate with eachother at all.
Really disappointed stay.
Comment from Hotel Management
23 Feb 2024 by Bec, Hotel Management
Thank you for taking the time to leave a review. We are saddened to hear of your experience with your late check-in. In the summer months we do keep on top of all ant issue and since your correspondence about this issue we have taken corrective action.The security company on our cards is the company that we do use so unsure of the confusion.We do sincerely hope you enjoyed your stay with us and your visit to Launceston.Riverside team
