Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Natalie Liera Assistant Director of Front Office, Hotel Management
Dear valued guest,Thank you for taking the time to share your experience at the Marriott Riverside. We’re delighted to see you enjoyed your stay and rated us 4 out of 5! Your feedback is invaluable as we continuously strive to provide exceptional service.If there’s anything we could do to make your next visit a perfect 5-star experience, please feel free to let us know. We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 29 Nov 2024
Clean room, comfortable bed, nice sheets, roomy shower, quiet.
Comment from Hotel Management
1 Dec 2024 by Natalie Liera Assistant Director of Front Office, Hotel Management
Dear valued guest,Thank you for taking the time to share your wonderful feedback and for rating your stay at the Riverside Marriott a perfect 5 out of 5!We’re thrilled to hear you enjoyed the clean room, comfortable bed, nice sheets, and roomy shower. Providing a quiet and relaxing atmosphere is one of our top priorities, and it’s so rewarding to know we succeeded in making your stay enjoyable.We hope to welcome you back soon for another exceptional experience.Warm regards,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Natalie Liera Assistant Director of Front Office, Hotel Management
Dear valued guest,Thank you for taking the time to provide feedback about your recent stay at the Marriott Riverside. I’m truly sorry to learn that your experience fell short of expectations, resulting in your 2 out of 5 rating.We strive to ensure every guest enjoys a comfortable and seamless stay, and I regret that we did not meet this standard during your visit. If you would be willing to share more details about the challenges you faced, I would greatly appreciate the opportunity to address your concerns and work to make things right.Your feedback is incredibly important to us, as it helps us improve.Thank you again for sharing your thoughts, and I hope we can regain your trust in the future.Warm regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Natalie Liera Assistant Director of Front Office, Hotel Management
Dear valued guest,Thank you for sharing your recent experience with us. I am truly sorry to hear that your stay fell so far short of expectations. We strive to provide each of our guests with a comfortable and enjoyable experience, and I regret that we missed the mark during your visit.If there is anything specific, you’d like to share, I would appreciate the opportunity to understand what went wrong so that we can work to improve. Your feedback is important to us, and I hope we have a chance to restore your confidence in our service in the future.Warm regards,
by A verified traveler
Posted 9 Nov 2024
Was charged for additional fee of $74 without notice
Comment from Hotel Management
10 Nov 2024 by Natalie Liera Assistant Director of Front Office, Hotel Management
Dear valued guest,Thank you for reaching out regarding the recent 74 charge. I’d like to clarify that this amount was an authorization hold for incidentals, not an actual charge. These holds are placed temporarily to cover any potential incidental expenses and will automatically be released within 7–10 business days, depending on your bank's processing time.If you have any further questions, please feel free to reach out. We appreciate your understanding, and we look forward to welcoming you back soon.Warm regards,
by A verified traveler
Posted 8 Nov 2024
Room we got was dirty sheets didn’t fit the bed complained got to change our room late at night
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your review. We're disappointed to hear about this unsatisfactory experience, and we'd like to offer our full apologies. Nothing is more important to us than guest satisfaction, and we'll ensure we keep our rooms fresh for all visitors. We are always here to serve, and we hope you give us another chance next time you're in Riverside.Sincerely,Karla AzaharGeneral Manager
by A verified traveler
Posted 6 Nov 2024
Very pleasant stay. Rooms were emmaculate and every employee encountered was helpful and pleasant.
Comment from Hotel Management
7 Nov 2024 by Natalie Liera Assistant Director of Front Office, Hotel Management
Dear valued guest,Thank you for your kind words and for rating us 5 out of 5! I’m delighted to hear that you had a pleasant stay and enjoyed our immaculate rooms and friendly service. Our team works hard to create a welcoming atmosphere, and it’s truly rewarding to know their efforts made a difference in your experience.We look forward to welcoming you back to the Marriott Riverside for another fantastic stay!Warm regards,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Natalie Liera Assistant Director of Front Office, Hotel Management
Dear valued guest,Thank you so much for sharing your wonderful feedback and for rating your experience 5 out of 5! We’re thrilled to know that you enjoyed your stay with us at the Marriott Riverside.Our team is dedicated to providing outstanding service, and it’s incredibly rewarding to know we met your expectations. Please don't hesitate to reach out if there's anything we can assist you with in the future – we’d love to welcome you back soon!Warm regards,
by A verified traveler from Corona
Posted 4 Nov 2024
Clean rooms. I plan to go back
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback! We are thrilled that you found the rooms clean and comfortable and that you plan to return. It was a pleasure having you here at Marriott Riverside at the Convention Center, and we look forward to having you join us again in the future.Sincerely,Karla AzaharGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Great stay
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback! We’re delighted that you had a great stay and look forward to welcoming you back to Marriott Riverside at the Convention Center for another unforgettable getaway soon.Sincerely,Karla AzaharGeneral Manager
