Ratings based on 629 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
I like the rooom it’s big
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 17 Sep 2024
Dirty room. Dirty parking lot
Comment from Hotel Management
18 Sep 2024 by Hotel Management , Hotel Management
Dear ignacio, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered in both your room and the parking lot. Maintaining a clean and welcoming environment is a top priority for us, and we are addressing your concerns with our housekeeping and maintenance teams to ensure this doesn’t happen again. We truly appreciate your input and hope you’ll give us another chance to provide you with a more positive stay. Sincerely,Hotel Management
by A verified traveler
Posted 9 Sep 2024
It was ok.
Comment from Hotel Management
10 Sep 2024 by Hotel Management , Hotel Management
Dear Rick, Thank you for your feedback. We’re glad to hear that your stay was okay. We strive to provide a great experience for all our guests, and your input is valuable in helping us achieve that. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 9 Sep 2024
No room for me
Comment from Hotel Management
10 Sep 2024 by Hotel Management , Hotel Management
Dear lisa, Thank you for your feedback. We’re sorry to hear that you encountered issues with your room reservation. This is not the experience we aim to provide. We value your input and hope to have the opportunity to provide you with a better stay in the future. We look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 2 Sep 2024
This facility was filthy, did not portray nothing like the website did. Once you walked in the building smelled liked urine, the windows to the entrance were dirty you could not see through them. The parking lot had abandoned vehicles with no tires, bumpers with spiders webs on the tires you would think it was a tow yard. The employee working the front had stained uniform shirt you thought he worked at fast food restaurants and really bad BO. The little lobby they had roaches. The carpets throughout the hotel and hallways stained. Never returning here or be recommending this place.
Comment from Hotel Management
2 Sep 2024 by Hotel Management , Hotel Management
Dear iselda, Thank you for your feedback. We sincerely apologize for the negative experience you had during your stay. The issues you described do not reflect our standards, and we take them very seriously. Please know that we are addressing these concerns immediately, including cleanliness, staff presentation, and overall property maintenance. Your experience is far from what we strive to provide, and we deeply regret any discomfort you encounter. We appreciate your feedback and hope you will consider giving us another chance to provide a better experience in the future. Thank you again, and we hope to welcome you back.Sincerely,Hotel Management
by A verified traveler
Posted 31 Aug 2024
by A verified traveler
Posted 31 Aug 2024
Loud noises throughout the night. Additionally, my lights would randomly turn off and on. One of the worst experiences I've had.
Comment from Hotel Management
1 Sep 2024 by Hotel Management , Hotel Management
Dear Chad, Thank you for your feedback. We sincerely apologize for the disruptions you experienced during your stay, particularly with the noise and the issues with the lights. This is far from the experience we aim to provide, and we will investigate these concerns to ensure they are addressed. Your comfort and satisfaction are important to us, and we regret that we fell short. We appreciate your comments and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Aug 2024
Never staying there again
Comment from Hotel Management
29 Aug 2024 by Hotel Management , Hotel Management
Dear Albert, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide a positive experience for all our guests, and it’s disappointing to know that we fell short during your stay. Your comments will be reviewed by our team to help us improve. We hope you might consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 24 Aug 2024
Aaa
Comment from Hotel Management
25 Aug 2024 by Hotel Management , Hotel Management
Dear Alberto, Thank you for taking the time to leave a review. We would love to hear more details about your stay to understand how we can improve. Your feedback is valuable to us, and we are committed to providing a better experience. We look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
