Ratings based on 989 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Decent
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello LAMONT,We appreciate your feedback and are glad to hear you found our hotel to be decent. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you for choosing to stay with us.
by A verified traveler
Posted 18 Nov 2024
Quiet, clean - all amenities I needed but nicely upgraded to better room due to my difficulty in walking, Understanding & caring staff.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Sandra,We're glad to hear you enjoyed your stay with us and that our team could accommodate your needs. Our staff takes pride in providing excellent service to all our guests. Please don't hesitate to reach out to management directly for any future assistance.
by A verified traveler
Posted 18 Nov 2024
room have a ceiling hole and fire detective missing not install floor damage and dirty and have bug running around.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Xay, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 17 Nov 2024
After a long day of Christmas shopping We checked in. Walked in the room used the bahtroom and 2 cacaroaches were in there. Stains on the sheets. The mirror was so stained . 5 mins and i walked out and asked for my refund.
My family and i decided to just drive home.
Awful.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Ana, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 17 Nov 2024
We check in, TV didn’t work but the most terrible was the housekeeper open the door without nocking the door and we were busy and after that she came back again . So we fill no safe in that place we didn’t state we leave the hotel after 2 hrs the check in .I would like my money back .
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Cesar, We regret to hear about your experience during your recent stay. It's important to us that all guests feel respected and comfortable in our hotel. We encourage you to reach out to the hotel management directly to address your concerns and discuss your experience further. Your feedback is valuable in helping us improve our services for all guests.
by A verified traveler
Posted 13 Nov 2024
Last nigh, it was horrible. A women is shouting to someone for a hour long. People who lives next door must be drunk. He kept knock my door every 20minutes. Everytime I felt asleep and he just knock the door. I stayed up all night.
The light is flashing . The shower water is not hot enough. And water is too small.
Won't stay again!!!! So annoying.
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello jinheng, I'm sorry to hear about your experience at our hotel. Your feedback is valuable to us, and we will address your concerns with the relevant teams for improvement. We strive to provide a comfortable stay for all guests and apologize for any inconvenience caused. We appreciate you bringing this to our attention.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Bernadette, We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them promptly. Hope to welcome you back for an improved stay in the future.
by A verified traveler
Posted 11 Nov 2024
My first room was dirty. Floor wasn’t swept. Tub seemed dirty. Floors were sticky. Walls were not clean. After giving me another room, the second room was mildly cleaner but had a dog food nugget on the floor. The fire alarm was chirping because it needed a battery. Rather than put a new battery in, the clerk removed the fire alarm. Water dripped down from the second floor when the shower was turned on. My tub/shower leaked and had damaged walls. The paint on the walls was chipped and dirty. The heater didn’t work at first. I had to reset it at the electrical outlet. I asked for a refund, but the manager was not available, and when I called, they couldn’t hear me when I asked for him. I left before my check-out. Still waiting for a manager to follow up with me.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Marla, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable, and we will address these issues with our team to improve our services. Please reach out to our management directly for further assistance with your concerns. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 27 Oct 2024
Too expensive for poor amenities , we have been in other Days in and was clean and good breakfast.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Israel,We value your feedback and regret to hear about your experience. Our team strives to provide a comfortable stay for all guests. Feel free to reach out to our management for further assistance with your concerns.
by A verified traveler
Posted 27 Oct 2024
The towels given for all our three days stay were dirty. Some had fresh make up on them.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Esthela, We are sorry to hear about your experience with the towels. Our housekeeping team strives to maintain high cleanliness standards, and we appreciate your feedback for improvement. Please feel free to reach out to our management team to discuss this matter further.
