Ratings based on 547 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Specifically got the room for the pool and it was out of service after our 7 hour drive
Comment from Hotel Management
19 Nov 2024 by GM , Hotel Management
Hello Rhonda,Thank you for staying with us, sadly things do go down at the hotel, we do you hope you get to visit us when our pool is back up and running, till then safe travels and we look forward to seeing you next time.
by A verified traveler
Posted 17 Nov 2024
Had a stay
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Hello James,Thank you for staying.We wish you safe travels and loo forward to seeing you next time
by A verified traveler
Posted 8 Nov 2024
Clean room, friendly staff & quiet
Comment from Hotel Management
8 Nov 2024 by GM, Hotel Management
Hello Susan,Thank you for staying with us and sending us a perfect 5 STARS!We wish you safe travels and hope to see u in the future.
by A verified traveler
Posted 31 Oct 2024
I want a refund for the inconvenience and moving rooms and floors. I reserved a specific room which staff attempted to not honor
Then keys didn’t work
Then staff did not know the location of the specific room
We moved rooms a total of three times
Due to the issues staff advised we could stay a night for free which was definitely helpful
The pool is not working.
The air conditioning did not work in the room
The walls are thin
The whirlpool did not have working jets. Over it.
Then we came back for the staff to say the guy working did not have authority to comp a room and the best they could do was a price MORE THAN online prices.
Both me and the other traveler had to commute to this hotel and contacted the staff the day prior to verify when to come back
Needless to say I’m not impressed.
Comment from Hotel Management
1 Nov 2024 by GM, Hotel Management
Hello Amanda,Thank you for staying with us,I looked into your reservation and I do not see any room movement in our system except instead of a basic whirlpool, you were given a free upgrade to our Suite, so I am just a little confused on what took place during your stay.Staff and even I myself are not allowed to offer a"free room". there would have to be a conversation between you and I and then I reach out to my headquarters to explain the situation and then permissions come from there and we would of booked your reservation for you. A walk in guest will only be given the daily rate for that night that they walk in.you are more than welcome to contact me regarding your stay at the hotel number. We wish you safe travels and look forward to better serving you in the future.
by A verified traveler
Posted 21 Oct 2024
Friendly staff, quick check in, good breakfast
Comment from Hotel Management
23 Oct 2024 by GM, Hotel Management
Hello Susan,Thank you for staying with us and taking the time to let us know how well you enjoyed your stay.We wish you safe travels and look forward to seeing you in the future,
by A verified traveler
Posted 19 Oct 2024
The only complaint would be the bed was a little stiff for the wufe and I otherwise place was nice.
Comment from Hotel Management
24 Oct 2024 by GM, Hotel Management
Hello David,Thank you for staying with us and taking the time to send us 4 stars!We look forward to future visits from you.
by A verified traveler
Posted 11 Oct 2024
Great quiet location to relax after a long day. Big breakfast in the morning.
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Hello Mary Lou,Thank you for staying with us and taking the time to send us such a nice review.we wish you safe travels and look forward to seeing you in the future.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by GM , Hotel Management
Hello Kelly,Thank you for staying with us and sending 3 STARS we hope to gain a perfect score for every guest, an would like to better serve you in the future.Safe travels!
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by GM, Hotel Management
HelloScott,Thank you for staying with us and sending 5 STARS!We look forward to seeing you in the future. :)
by A verified traveler
Posted 4 Oct 2024
Our group of 4 liked that the front desk opened breakfast early for us to get to the Green Lake car show on Sunday. That was very nice and we will stay again next year.
Comment from Hotel Management
8 Oct 2024 by GM, Hotel Management
Hello Debra,Thank you for staying with us and taking the time to share your experience. I will pass on your kind words to my staff.Safe travels and we look forward to seeing you next year! :)
