Ratings based on 164 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
It's a wonderful hotel with great customer service.
Comment from Hotel Management
15 Nov 2024 by Eduardo, Hotel Management
Dear Juan, Thank you for giving us feedback about your stay at our hotel, Its a pleasure to us, to know that you had a good experience in our hotel. Sincerely, Eduardo Velásquez. General Manager.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
15 Nov 2024 by Eduardo, Hotel Management
Apreciado Gilmari;De antemano agradecer el tiempo invertido para regalarnos la realimentación de tu estadía. Es muy satisfactorio para todo nuestro equipo de trabajo conocer que viviste una excelente experiencia en nuestro hotel. Atentamente; Eduardo Velásquez. Gerente General.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Eduardo, Hotel Management
Apreciado Basman;Agradecemos el tiempo invertido en tu realimentación y la excelente calificación que nos brindas.Eduardo Velásquez.Gerente General
by A verified traveler
Posted 8 Oct 2024
Beautiful garden and pool
Comment from Hotel Management
9 Oct 2024 by Eduardo, Hotel Management
Dear John;Thank you very much for this feedback about your stay at the Lagoon hotel.We are pleased that you had an excellent experience.We hope to see you back soon.sincerely;Eduardo Velásquez.General Manager.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Eduardo, Hotel Management
Apreciado Luis;Para nosotros es muy placentero conocer que viviste una gran experiencia en nuestro hotel Lagoon-llanogrande. Esperamos tenerte pronto de regreso, a esta su casa.Atentamente;Eduardo Velásquez.Gerente General.
by A verified traveler from Boynton Beach
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Eduardo, Hotel Management
Apreciada Yolanda;Agradecemos el tiempo invertido para regalarnos esta realimentación, nos complace conocer que tuviste una muy buena experiencia en nuestro hotel.Cordialmente;Eduardo Velásquez.Gerente General.
by A verified traveler
Posted 22 Sep 2024
Big playground for kids and pool
Comment from Hotel Management
23 Sep 2024 by Eduardo, Hotel Management
Dear John;Thank you very much for this feedback about your stay at the Lagoon hotel.We are pleased that you had an excellent experience.We hope to see you back soon.sincerelyEduardo Velásquez.General Manager.
by A verified traveler
Posted 22 Sep 2024
We Planned to stay there for 3 days
Emailed the reservation email 3 times for new accommodations
No response. Resquested a room decoration for our birthday (my husband and I - same day) they emailed me the pics and the options and nothing was done. Front desk showed zero accountability for it. I was glad that I canceled the other 2 nights.
Beautiful hotel... but the staff was not even trying to assist or accommodate any of our needs
Comment from Hotel Management
23 Sep 2024 by Eduardo, Hotel Management
Dear Alejandra; Thank you for giving us feedback about your stay at our hotel, we will take your comments into account to improve. sincerely, Eduardo Velásquez General Manager.
by A verified traveler
Posted 12 Sep 2024
Very nice and clean hotel near Airport in Medellin. Very recommended!!
Comment from Hotel Management
13 Sep 2024 by Eduardo, Hotel Management
Dear Sergio;Thank you very much for this feedback about your stay at the Lagoon hotel.We are pleased that you had an excellent experience.We hope to see you back soon.sincerelyEduardo Velásquez.General Manager.
by A verified traveler
Posted 7 Sep 2024
Great, unique place.
Comment from Hotel Management
11 Sep 2024 by Eduardo, Hotel Management
Dear MIchel;Thank you very much for this feedback about your stay at the Lagoon hotel.We are pleased that you had an excellent experience.We hope to see you back soon.sincerelyEduardo Velásquez.General Manager.
