Ratings based on 752 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Bed was really squeaky but other then that very nice and upgraded
by A verified traveler
Posted 19 Nov 2024
Very dirty! Dog hair and trash in the hallways. Room was full of dog hair. Shower wasn't cleaned. Door to the outside broken. Tradh piled up outside. NO BREAKFAST! Highly recommend not staying here!!
Comment from Hotel Management
20 Nov 2024 by Hotel Management, Hotel Management
Dear SHAWN, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
by A verified traveler from Las vegas
Posted 21 Oct 2024
Sheets where noticeably used wrinkled foul smell in room from restroom checked out a day early couldnt stand the iting from the beds crumbs on sheets inder stained blanks just horrible
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Lorena, We deeply regret the distressing experience you encountered during your recent stay. Your feedback is incredibly valuable to us, especially when it comes to maintaining a clean and comfortable environment for our guests. Please know that we uphold the utmost standards of cleanliness for our accommodations. Rest assured; we are carefully reviewing our housekeeping procedures to ensure that our rooms consistently meet the highest standards of cleanliness. Thank you for bringing this to our attention, and we eagerly anticipate the opportunity to welcome you back for a more pleasant stay.Sincerely,Hotel Management
by A verified traveler
Posted 17 Oct 2024
From the beginning the room was not ready nor clean even after waiting because the room was being cleaned. Never staying here specially with family.
Comment from Hotel Management
18 Oct 2024 by Hotel management, Hotel Management
Dear Amanda, We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear that your room was not ready upon arrival and did not meet your expectations for cleanliness. We understand how important it is for families to have a comfortable and welcoming environment. Your feedback is vital, and we will address these concerns with our housekeeping team to ensure a more satisfactory experience for future guests. Thank you for sharing your thoughts, and we hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
by A verified traveler
Posted 20 Sep 2024
Elevator was broken.
Comment from Hotel Management
21 Sep 2024 by Hotel Management, Hotel Management
Dear Jose, Thank you for taking the time to share your review. We regret the inconvenience you encountered with the elevator. Your feedback is highly valued, and we assure you that we will promptly address this matter. We are committed to ensuring that your future visits to our establishment are seamless and enjoyable.Sincerely,Hotel Management
by A verified traveler
Posted 16 Sep 2024
by A verified traveler from MIAMI
Posted 12 Sep 2024
Was not aware of construction until checking in. Elevator out of order for 3days and we were on the 3rd floor.
Comment from Hotel Management
13 Sep 2024 by Hotel Management, Hotel Management
Dear BOB, Thank you for choosing our hotel and letting us know about your stay. We genuinely care about delivering an exceptional experience to all of our guests; therefore, we are sincerely sorry for the issues you encountered. We understand how this can impact the overall experience, and we will address this appropriately to ensure our guests' comfort and satisfaction. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 8 Sep 2024
by A verified traveler
Posted 1 Sep 2024
