Ratings based on 995 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2020
by A verified traveler
Posted 2 Mar 2020
Good: Great Staff Service
Not so good: Limited reservations to Restaurant Los Olivos
by A verified traveler
If traveling with family avoid this place!
Posted 27 Feb 2020 on HotelsEven if you wake up at 6am there is not a single chair available close to the pool, all taken by 'towels'. Very disrespectful guests, do not recommend especially if traveling with family.
by A verified traveler
Posted 25 Feb 2020 on Hotels
by A verified traveler
Posted 24 Feb 2020
by A verified traveler from Whitecourt, Alberta, Canada
Posted 20 Feb 2020
Overall we would only give this property 3 stars. Service was good but food was only mediocre. Also resort was advertised as having four resturants but nowhere did it say the in the all inclusive package you were only allowed acess to one resturant without additional charge. Been to several all inclusive resorts in the past years and this was a first for us. Very disappointed in the false info.
by A verified traveler
Posted 14 Feb 2020 on Orbitz
Staff tried their best to accommodate us. They should be commended. Specialty restaurants’ food quality needed to be improved.Quality of food and desserts could be improved. No variety between Sheraton Room and buffet food. Shower leaked.
by A verified traveler
Posted 13 Feb 2020
by A verified traveler
Posted 12 Feb 2020
by A verified traveler
Posted 2 Feb 2020 on Hotels
