Ratings based on 972 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the wonderful 5 out of 5 rating! We're thrilled to hear you had a great stay and look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
I did not like anything about
This room AC broken, wiring problems, tv screen cracked,fridge want get cold , tolit need fixing , door dosent lock from the inside
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Chiquitah, We appreciate you taking the time to share your feedback with us. Your comments have been passed along to our management team for further review and necessary action. If you need further assistance, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 24 Nov 2024
The place is horrible. I just hope I will receive my deposit back in 10 days. Never again. I open the door and I saw a homeless outside.
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Milena, We're sorry to hear about your experience. Please direct any refund inquiries to our management team. We appreciate your feedback and will address your concerns internally.
by A verified traveler
Posted 23 Nov 2024
Very dirty, lots of damage in room, bathtub faucet falling off, hairdryer falling off wall. Housekeeping kept coming and taking the towels, but not leaving any new ones or taking trash. Did nothing in the room bit take the towels. Nothing on the free breakfast but toast and cereal. Unsafe area. Staff was friendly though
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Jennifer L,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize for any inconveniences you may have experienced during your stay and encourage you to reach out to our management team to address your concerns directly. We value your input and will use it to improve our services.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Timothy,We are enraptured to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another memorable stay.
by A verified traveler
Posted 19 Nov 2024
This property was filthy, and I took photographs of the bathroom floor, where it looked as though someone had had explosive diarrhea on the floor and it had never been cleaned up. In addition to that there were live cockroaches in the room. The property would not give me my incidental deposit back. They said I would have to wait five days
Comment from Hotel Management
20 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for sharing your experience, and we sincerely apologize for the unacceptable conditions you encountered during your stay. The cleanliness issues you described, including the presence of cockroaches, are concerning and will be addressed immediately with our team. Regarding your deposit, we understand how frustrating this must be, and we will work to expedite the process. Your feedback is crucial for us to improve, and we hope to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,We’re truly sorry to hear about your disappointing experience and appreciate your feedback. Please know that we take your concerns seriously and are committed to improving. If you’d like to discuss this further, feel free to reach out to us directly. We hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Nov 2024
Good
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're glad to hear you had a good experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello LUCIANO,We're delighted to hear you had a wonderful stay with us! Please don't hesitate to contact us if you have any further comments or suggestions. We hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 14 Nov 2024
Was generally unclean upon entering and cockroach was present (dead) laying in the sink area. Chose this hotel as was near and event (walking distance <1hr) as would not be able to secure ride after event - got what was paid for. Would not recommend to stay for multiple days unless tight on $.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Elizabeth, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
