Ratings based on 955 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Tried to check in twice and they said the rooms were not yet ready so I gave up and went somewhere else
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Eduardo Sena Costa (Gerente de Hospedagem), Hotel Management
Prezado Jorge Luis,Agradecemos imensamente por sua avaliação após a sua estada. Sua opinião é muito importante para mantermos a qualidade dos serviços oferecidos em nosso Windsor Plaza. Esperamos que volte a se hospedar conosco em sua próxima visita à Cidade Maravilhosa.Atenciosamente,
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
12 Dec 2024 by Eduardo Sena Costa (Hospitality Manager), Hotel Management
Dear Milan,We greatly appreciate your review after your stay. Your opinion is very important to maintain the quality of services offered at our Windsor Plaza. We hope you will come back to stay with us on your next visit to the Marvelous City.Sincerely,
by A verified traveler
Posted 18 Nov 2024
Nice place to stay near copacabana , staff is amazing and so helpfull , great atention totaly recomended .
Comment from Hotel Management
19 Nov 2024 by Eduardo Sena Costa (Hospitality Manager), Hotel Management
Dear Saade,We greatly appreciate your review after your stay. Your opinion is very important to maintain the quality of services offered at our Windsor Plaza. We hope you will come back to stay with us on your next visit to the Marvelous City.Sincerely,
by A verified traveler
Posted 24 Oct 2024
Was not bad overall -could not sleep as the next room people were making a lot of noise-did complain about this -the hotel should remind the people to respect others that are trying to sleep-not to make noise or bang doors at midnight or 1am in the morning
Comment from Hotel Management
24 Oct 2024 by Eduardo Sena Costa (Hospitality Manager), Hotel Management
Dear Ashid,We are very grateful for your review after your stay in our hotel. Your opinion is very important to maintain the quality of services offered at Windsor Plaza. We hope to see you again in the next time you visit the Marvelous City.Sincerely,
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Eduardo Sena Costa (Hospitality Manager), Hotel Management
Dear Dileena,We are very grateful for your review after your stay in our hotel. Your opinion is very important to maintain the quality of services offered at Windsor Plaza. We hope to see you again in the next time you visit the Marvelous City.Sincerely,
by A verified traveler
Posted 11 Sep 2024
Upon checking in I was told I would have to wait a hour and than when hour passed I was told it was a single bed when i informed them I paid for 2 beds. When we got to room it was a small I bed room which I didn’t ask for and on top of that the mattress was torn and there was a bug crawling across our bed. When we called to inform front desk they said they don’t have bugs. It was very humiliating to be told that
Comment from Hotel Management
11 Sep 2024 by Eduardo Sena Costa (Hospitality Manager), Hotel Management
Dear Monica,We appreciate your feedback after your stay with us. Your comments help us build a better hotel. It was booked with Expedia a Standard apartment with 02 beds for 01 person. Aiming for greater convenience during your stay, we offer an Upgrade to a Superior apartment with double bed. When informing the hotel about the second person, we provide the apartment with 02 beds, still in the Superior category. After the information of Bed Bugs in the apartment, we immediately changed to a Superior Executive apartment in a new Upgrade and reviewed it, but did not find anything that was reported to our reception. We always do the best for the guest experience and hope to see you in the next time in our Marvelous City.Best regards,
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Eduardo Sena Costa (Hospitality Manager), Hotel Management
Dear Ana,We are very grateful for your review after your stay in our hotel. Your opinion is very important to maintain the quality of services offered at Windsor Plaza. We hope to see you again in the next time you visit the Marvelous City.Sincerely,
by A verified traveler
Posted 25 Aug 2024
All good
Comment from Hotel Management
26 Aug 2024 by Eduardo Sena Costa (Hospitality Manager), Hotel Management
Dear Richard,We are very grateful for your review after your stay in our hotel. Your opinion is very important to maintain the quality of services offered at Windsor Plaza. We hope to see you again in the next time you visit the Marvelous City.Sincerely,
by A verified traveler
Posted 24 Aug 2024
Staff was always so friendly
Comment from Hotel Management
26 Aug 2024 by Eduardo Sena Costa (Hospitality Manager), Hotel Management
Dear Yarixa,We are very grateful for your review after your stay in our hotel. Your opinion is very important to maintain the quality of services offered at Windsor Plaza. We hope to see you again in the next time you visit the Marvelous City.Sincerely,
