Ratings based on 918 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Deerfield Beach
Posted 18 Nov 2024
Hotel is located in a good area with few options for restaurant and also grocery shopping near by. The room is nice but noisy, it feels as if people in the hallway are inside your room. One good thing that I really want to share is the water pressure in the shower, it was amazing! One of the best experiences I ever had with showers, this one was amazing!
Comment from Hotel Management
20 Nov 2024 by General manager, Hotel Management
Hello Denizar,Thank you for taking the time to share your experience with us! We’re glad to hear that you appreciated our hotel's location and found it convenient for dining and shopping.We apologize for the noise issues you encountered in your room, we understand how important a quiet environment is for a restful stay. Your feedback is valuable.We're thrilled to know that you enjoyed the amazing water pressure in the shower! It’s great to hear that it stood out as one of the best experiences for you.Thank you again for your insights, and we hope to welcome you back for a more comfortable stay in the future!Best regards,Marcos PiresGeneral managerWindsor Florida Hotel
by A verified traveler from New York
Posted 15 Sep 2024
Efficient hotel, conveniently located. Good breakfast
Comment from Hotel Management
16 Sep 2024 by General manager, Hotel Management
Dear Mr. Richard,Thank you very much for sharing your experience with us! We are delighted to hear that you enjoyed our location, efficiency and breakfast. We always strive to provide quality service and ensure that our guests have a pleasant stay. We look forward to welcoming you back soon!Sincerely,Marcos Pires
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by General manager, Hotel Management
Dear Steven,Thank you for your review of our hotel. Your opinion is always very important to us.Cordially,Marcos PiresGeneral ManagerWindsor Florida Hotel
by A verified traveler
Posted 7 Aug 2024
The hotel was nice but a little pricey on food and snacks. The area around was dirty and not safe to walk around at night. Lots of homeless around and people telling us about how dangerous it was to walk around at night.
Comment from Hotel Management
12 Aug 2024 by General manager, Hotel Management
Hello Luciana,Thank you for sharing your experience with us. We are glad that you found the hotel to be good, but we are sorry to hear that you had difficulties with the food prices and the safety of the surrounding area.The issue of prices is something that we are constantly reviewing to ensure the best balance between quality and value. Regarding the safety and cleanliness of the outdoor area, we are in constant contact with the local authorities and are working together to improve the situation.Thank you for your feedback and we look forward to welcoming you again for an even more enjoyable stay.Sincerely,Marcos PiresGeneral managerWindsor Florida hotel
by A verified traveler from McAllen
Posted 15 Jun 2024
Location
Comment from Hotel Management
8 Jul 2024 by General manager, Hotel Management
Dear Enrique,Thank you for your review of our hotel. Your opinion is always very important to us.Sincerely,Marcos PiresGeneral managerWindsor Florida Hotel
by A verified traveler
Posted 29 May 2024
Very good staff
Comment from Hotel Management
30 May 2024 by General manager, Hotel Management
Dear Bernardo,We appreciate your comments about our hotel. Your opinion is always very important to us.Sincerely,Marcos PiresGeneral managerWindsor Florida Hotel
by A verified traveler
It's ok, not great
Posted 23 May 2024 on HotelsThe hotel rooms are tired. The Aircon isn't powerful enough, the showers are more like a hose, the rooms are small and the decoration is tired. It's comfortable enough but not somewhere I'd want to spend more than I night. The location is convenient.
Comment from Hotel Management
24 May 2024 by General manager, Hotel Management
Dear Benjamin,We appreciate your comments about our hotel. Your opinion is always very important to us.Sincerely,Marcos PiresGeneral managerWindsor Florida Hotel
by A verified traveler
Posted 6 May 2024 on Hotels
Comment from Hotel Management
7 May 2024 by Gerente geral, Hotel Management
Prezada senhora Desiree,Agradecemos sua avaliação sobre nosso hotel. Sua opinião é sempre muito importante para nós.Cordialmente,Marcos PiresGerente GeralWindsor Florida Hotel
by A verified traveler
Nice hotel, but we were charged twice.
Posted 27 Apr 2024 on HotelsEverything was good until after checkout. Without notice, they sent me an email receipt charging us for the room a second time. I had already paid Hotels.com in full for the two days, back on July 5, 2023. I checked my credit card statement to verify payment. However Florida Windsor said they never received the payment. So now, I've paid twice, plus Hotel.com's service fee.
Comment from Hotel Management
10 May 2024 by General manager, Hotel Management
Dear Madam, I would like to express our sincere apologies for the inconvenience already clarified by our reception coordinator via email, regarding your unpleasant experience at your check out. Our team conducts training periodically to prevent situations like these from happening. We hope to welcome you again so you can reevaluate our services! Thank you very much for evaluating us, your opinion is always very important to us!Sincerely,Marcos PiresGeneral managerWindsor Florida Hotel
by A verified traveler
Good stay
Posted 31 Mar 2024 on HotelsI was happy there with hotel and staff.
Comment from Hotel Management
2 Apr 2024 by General manager, Hotel Management
Dear guest,It is gratifying to know that you enjoyed the attentive service provided by our team and the quality of our services and facilities! We always value the cordiality and well-being of our guests. Thank you very much for evaluating us, your opinion is always very important to us. We look forward to your return soon!Sincerely,Marcos PiresGeneral managerWindsor Florida Hotel