Ratings based on 963 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Gerente Geral, Hotel Management
Prezado Sr Michael,Agradecemos o contato e tempo dispensado para avaliar nossa Unidade e serviços.Ficamos muito felizes em saber que conseguimos atingir suas expectativas .Esperamos poder recebê-lo novamente em outras oportunidades.Atenciosamente,Fabio PachecoGerente Geral
by A verified traveler
Posted 7 Jun 2024
Need a better hair dryer.
Comment from Hotel Management
8 Jun 2024 by Gerente Geral, Hotel Management
Dear Mr Ing,We are very happy to receive your review.This brings us joy in knowing that we have met your expectations and that we are heading in the right direction.You are always very welcome and always count on us to guarantee an excellent experience.See you soon,Fabio PachecoGeneral manager
by A verified traveler
Posted 6 Jun 2024
Amazing stay, first class!
Comment from Hotel Management
8 Jun 2024 by Gerente Geral, Hotel Management
Dear Mr Luiz,We are very happy to receive your review.This brings us joy in knowing that we have met your expectations and that we are heading in the right direction.You are always very welcome and always count on us to guarantee an excellent experience.See you soon,Fabio PachecoGeneral manager
by A verified traveler
Posted 5 Jun 2024
Great location, poor condition, the staff can be more gently and friendly.
Comment from Hotel Management
8 Jun 2024 by Gerente Geral, Hotel Management
Dear Mr Mauricio,We are very happy to receive your review.We undergo constant training to make our guests feel at home.You are always very welcome and always count on us to guarantee an excellent experience.See you soon,Fabio PachecoGeneral manager
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Gerente Geral, Hotel Management
Prezada Sra Erika,Agradecemos imensamente por sua avaliação!Ficamos gratos pela confiança em se hospedar conosco e felizes em saber que conseguimos proporcionar uma estada excepcional.Aguardamos ansiosamente sua próxima visita!Atenciosamente,Fabio PachecoGerente Geral
by A verified traveler
Posted 4 Apr 2024
Great Hotel
Comment from Hotel Management
6 Apr 2024 by Gerente Geral, Hotel Management
Prezado Sr.Felipe,Obrigada por escolher o Windsor Barra para sua estada no Rio de Janeiro!É muito gratificante para nós que tenha aproveitado a sua estadia.Buscamos em todos os detalhes que nossos hóspedes fiquem satisfeitos, seja a trabalho, lazer, em convenções ou congressos.Esperamos poder recebê-lo em breve novamente.Atenciosamente, Fabio PachecoGerente Geral
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Gerente Geral, Hotel Management
Prezado Sr Erwin,Agradecemos imensamente por sua avaliação! Ficamos gratos pela confiança em se hospedar conosco e felizes em saber que conseguimos proporcionar uma estada excepcional.Aguardamos ansiosamente sua próxima visita!Atenciosamente, Fabio PachecoGerente Geral
by A verified traveler from Seattle
Posted 18 Mar 2024
The staff here were not hospitable, and seemed to not like English-speaking guests (when they themselves spoke English). For instance, my room's safe did not work on the second day. When I called down for assistance, I was put on hold and hung up on *twice*. When I visited the desk to say the wi-fi in my room did not work, they said I needed to go to my room and dial 9 - when they could have just done this from their own phone. No one explains the beach towel pick-up clearly. And then, they will tell you they can book a tour for you, but when we asked them to on our way out, we came back at the end of the day and given a card, telling us we could book it ourselves.
Also, we had been to breakfast four times before we were offered made -to-order options; no one bothered to tell us and it isn't obvious.
As for the room, decently equipped, but how can a beachfront hotel have no place to hang a wet suit in your room? Rugs was stained, sheets were coarse and not comfortable.
Comment from Hotel Management
23 Mar 2024 by Gerente Geral, Hotel Management
Dear Mr Andrew,We sincerely apologize for the inconvenience and below-par experience you had during your stay with us. Your feedback is incredibly valuable to us, and we are committed to implementing improvements to ensure a better experience for all our guests in the future.We sincerely apologize once again for any inconvenience you experienced, and we hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve.At your service,Fabio PachecoGeneral Manager
by A verified traveler
Posted 11 Mar 2024
Everything
Comment from Hotel Management
23 Mar 2024 by Gerente Geral, Hotel Management
Dear Mr Martin,Thank you very much for your review!We are grateful for your confidence in staying with us and happy to know that we were able to provide you with an exceptional stay.Reviews like yours motivate us more and more.We look forward to your next visit!At your service,Fabio PachecoGeneral manager
by A verified traveler
Posted 8 Feb 2024 on Hotels
