Ratings based on 469 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The room was nothing like the photos. There was peeling paint, cracks along the walls, door handles falling off, what looked like mold in the bathroom as well as the door lock being broken. Management was refusing to speak to us when we complained and requested a refund or at least a cancellation of the remaining stay. The book of complaints in the lobby was at capacity. We ended up going to a police station and speaking with some lawyers. Once we managed to contact them on writing demanding a cancellation in accordance with Brazilian consumer protection laws we finally obtained one.
Some of the reception staff was really helpful as much as they could given the circumstances. The breakfast was decent and the location was good, but I would never go back.
Comment from Hotel Management
24 Nov 2024 by Diana Tuñas, Hotel Management
Bom dia Sra. Debora,lamentamos que não tenha aproveitado sua estadia conosco.Primeiramente a senhora informou que desejava sair por motivos pessoais, não havia feito nenhuma reclamação do hotel até o momento.A senhora saiu de forma antecipada e o valor lhe foi devolvido.
by A verified traveler
Posted 25 Sep 2023 on CheapTickets
I must report bad practice by a young man at the reception who was there on September 21. I asked him to order me a taxi to the airport at a contact number that I had. Well, when we arrived at the airport the taxi driver charged us a higher amount than the budgeted amount. The person at the reception called a taxi driver who was a friend of his and not the contact that I gave him. Very bad experience because one trusts the hotel staff
Comment from Hotel Management
26 Sep 2023 by Diana Tuñas, Hotel Management
Sra. Miriam,ficamos felizes que tenha aproveitado sua estadia conosco.Lamentamos a situação e com certeza iremos verificar o ocorrido em relação ao taxi.At. Diana Tuñas
by A verified traveler
The most disappointing place I’ve ever been
Posted 22 Nov 2022 on HotelsI’ve had to change three rooms till fit with the price I’ve paid. For 3 stars hotel doesn’t cover the expectations about “Spacious rooms”(my first 2days was in small rooms with small double beds), the fitness center was one multifunction machine, cross trainer and treadmill(all of them basic and old) there weren’t any dumbbells or training mat. Also the whole spa area was clean and tidy. The sauna was off through the whole time. Also for 3 stars hotel the breakfast was almost the same variety every morning(my stay was 10nights). The bed sheets has staines and holes. Housekeeping wasn’t keeping the room in good and clean condition, the floor was always dirty even after cleaning. All pictures aren’t accurate, probably they’ve been before 10 years. I’m totally disappointed of this hotel for the price I’ve paid.
Comment from Hotel Management
10 Dec 2022 by Diana Tuñas, Hotel Management
Lamentamos que não tenha aproveitado sua estadia conosco.Fizemos diversas mudanças em nossa equipe de limpeza.Em relação à sauna, a mesma pode ser ligada quando o hóspede deseja utilizá-la.
by A verified traveler
Posted 26 Apr 2022
by A verified traveler
Posted 29 Jan 2022 on Orbitz
I didn't stay at this hotel because I got coronavirus and your company doesn't help me to cancel it and receive repayment
by A verified traveler
Great hotel
Posted 15 Jan 2022 on HotelsGreat hotel, nice breakfast and fair price
by A verified traveler
Excelente custo benefício
Posted 12 Jan 2022 on HotelsO hotel e super bem localizado, tudo perfeito , serviço, café da manhã.
by A verified traveler
Posted 7 Jan 2022
Place wasn’t fully cleaned and a lot of problems hidden on the photos, staff was far from catering or fair
by A verified traveler
Good hotel
Posted 6 Dec 2021 on HotelsLarge, perfectly fine room. Kind, friendly staff. Buffet was standard Brazilian fare and tasty.
Comment from Hotel Management
17 Dec 2021 by Diana Tuñas, Hotel Management
Sra. Angela,
que maravilha!
Ficamos muito felizes de lhe proporcionar uma agradável experiência.
Volte sempre, será um prazer.
by A verified traveler
Good licatiin
Posted 24 Jan 2021 on HotelsGreat value
Comment from Hotel Management
28 Jan 2021 by Diana Tuñas, Hotel Management
Sr Luis,
que bom que aproveitou de sua estadia conosco!
Prezamos muito pelo bom atendimento e conforto de nossos hóspedes.
Será um prazer hospedá-lo novamente.
