Ratings based on 972 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Great location to Copacabana beach with complimentary beach towels and lounge chairs. The hotel was clean, the room cleaned daily, and good dining options.
by A verified traveler
Posted 31 Oct 2024
Room was not as expected. Mold was in bathroom and Jacuzzi.
Comment from Hotel Management
31 Oct 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback and please, accept our apologise for the negative impression caused with the mold in the bathroom and jacuzzi. We will act immediately to correct those issue. Sincerely,
by A verified traveler
Posted 31 Oct 2024
Washrooms in lobby and spa floor were not clean
Jacozi was not working all the time
Comment from Hotel Management
31 Oct 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback. We are happy to know that you enjoyed your stay with us and we ask you apologise for the careless with the cleanness of the bathroom in public areas. We will work immediately to solve that issue.Best regards,
by A verified traveler from Ottawa
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback! We will continuous working focused in improving our guest's experience.Best regards,
by A verified traveler
Posted 25 Oct 2024
Rooftop pool
Comment from Hotel Management
25 Oct 2024 by Alina Arroyo / Gerente de Serviço ao Hóspede, Hotel Management
Dear Guest:Thanks for your feedback and the compliment to our rooftop pool. We are absolutely delighted to know that you enjoyed your stay with us. See you next time!Best regards,
by A verified traveler
Posted 24 Oct 2024
Overall, the property is great but the one thing I notice and bothered me a lot, it was the detail cleanliness. For example, the shower heads seemed to be very old and haven't been cleaned in a long time. It had mold built up which resulted in me cleaning it myself with a towel. Its in a great location and the staff were amazing.
Comment from Hotel Management
25 Oct 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback and the compliments to our location and staff. I also noted your comment about the cleanliness and the shower and I will share this point with the Housekeeping team to take the appropriated action immediately. Please, accept our apologise for this careless.Best regards,
by A verified traveler
Posted 21 Oct 2024
The breakfast was excellent and the view of the beach from the roof top is relaxing and breathtaking.
Comment from Hotel Management
21 Oct 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback and for the compliments to our location and the breakfast service. We are very happy to know that you enjoyed your stay with us. See you next time!Best regards,
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Prezada Hóspede,Obrigada pelo feedback! Estamos encantados em saber que desfrutou de sua estadia conosco. Até a próxima!Atenciosamente.
by A verified traveler
Posted 16 Oct 2024
Perfect
Comment from Hotel Management
16 Oct 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback! We are really happy to know that you enjoyed your stay with us. See you next time!Sincerely,
by A verified traveler from Charlotte
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Alina Arroyo / Gerente de Serviço ao Hóspede, Hotel Management
Prezada Hóspede:Obrigada pelo feedback! Estamos encantados em saber que desfrutou de sua estadia conosco.Até a próxima!Atenciosamente.
