Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Property is located directly across from the beach and they provided chair and towel service which was convenient.
However, we had to change rooms when we first arrived because the bathroom was dirty.
Comment from Hotel Management
12 Nov 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback and the compliments to our location and facilities. I also noted your comment about the cleanness and I kindly ask you apologise for this careless. I will report it to our Housekeeping Manager for her taking the appropriated action.Sincerely,
by A verified traveler
Posted 12 Nov 2024
Did not have a coffee maker in room. Asked multiple times, was told they’d bring it. Then finally told me I could only have one if I had booked a suite. The area surrounding the hotel smells of urine and there are people approaching to ask for money continuously.
Comment from Hotel Management
12 Nov 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback and please, accept our apologise for any misunderstanding regarding the coffee machine. We are continuous working focused in the improvement of our guest's experience.Best regards,
by A verified traveler
Posted 10 Nov 2024
Rooms were not updated, smelling like humidity
Seems an old hotel
With very good location
Food was barely ok
Comment from Hotel Management
11 Nov 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback and please, accept our apologise for any negative impression caused We are going to get into a major renovation next year and after that, we hope to be 100% up to your standards.Best regards,
by A verified traveler from Los Angeles
Posted 10 Nov 2024
Very nice location, nice buffet breakfast and great rooftop views lounge
Comment from Hotel Management
11 Nov 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback and the compliments to our location, breakfast and facilities! We are very happy to know that you enjoyed your stay with us. See you next time!Best regards,
by A verified traveler
Posted 7 Nov 2024
The atmosphere and incredible views from the rooftop bar and pool are worth the stay alone. The added convenience of the complimentary beach side chair/umbrella/towel service offered by the hotel was a pleasant surprise and nice perk we weren't aware of prior to booking. So many amazing restaurants within walking distance as well.
Comment from Hotel Management
7 Nov 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear guest,Thanks for your feedback and the compliments to our facilities and location! We are really happy to know that you enjoyed your stay with us. See you next time!
by A verified traveler
Posted 3 Nov 2024
Great location to Copacabana beach with complimentary beach towels and lounge chairs. The hotel was clean, the room cleaned daily, and good dining options.
Comment from Hotel Management
4 Nov 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback and the compliments to our services and facilities. We are really happy to know that you enjoyed your stay with us. See you next time!Best regards,
by A verified traveler
Posted 31 Oct 2024
Room was not as expected. Mold was in bathroom and Jacuzzi.
Comment from Hotel Management
31 Oct 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback and please, accept our apologise for the negative impression caused with the mold in the bathroom and jacuzzi. We will act immediately to correct those issue. Sincerely,
by A verified traveler
Posted 31 Oct 2024
Washrooms in lobby and spa floor were not clean
Jacozi was not working all the time
Comment from Hotel Management
31 Oct 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback. We are happy to know that you enjoyed your stay with us and we ask you apologise for the careless with the cleanness of the bathroom in public areas. We will work immediately to solve that issue.Best regards,
by A verified traveler from Ottawa
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Alina Arroyo / Guest Service Manager, Hotel Management
Dear Guest:Thanks for your feedback! We will continuous working focused in improving our guest's experience.Best regards,
by A verified traveler
Posted 25 Oct 2024
Rooftop pool
Comment from Hotel Management
25 Oct 2024 by Alina Arroyo / Gerente de Serviço ao Hóspede, Hotel Management
Dear Guest:Thanks for your feedback and the compliment to our rooftop pool. We are absolutely delighted to know that you enjoyed your stay with us. See you next time!Best regards,
