Ratings based on 971 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Great place. Room service in my last day was not good (cold soup, club sandwich disappointing, Marguerita pizza with cherry tomatoes). Overall, excellent hotel, I’m planning to return.
by A verified traveler from Lockport
Posted 22 Dec 2024
Excellent
Comment from Hotel Management
23 Dec 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Hello Martin, Thank you for your review - we truly appreciate it. We look forward to have you soon for more grand experiences!
by A verified traveler
Posted 1 Dec 2024
I had a wonderful time service is top notch! Breakfast is amazing friendly staff!
Comment from Hotel Management
11 Dec 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Hello Ellen, Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!
by A verified traveler
Posted 20 Nov 2024
I loved my room. I truly enjoyed how comfortable the bed was.
Comment from Hotel Management
26 Nov 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Hello Derrick,Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!
by A verified traveler
Posted 16 Nov 2024
One thing I liked about was quiet no disturbances at night wile you are at sleep.
I didn’t like the fact that the room photos at the website is not exactly what i expected and the staff taking away to long to even try to fix any issues, also shower and toilet was smelling like sewage and the sink was draining very slowly.
Comment from Hotel Management
11 Dec 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Hello Renato, It was a pleasure to have you here with us. We are sorry for the bad experience here with us, that is not the type of service that we want to provide to our guests. Your opinion is very important for us, and for our development. We hope to have you here with us again so you can enjoy the real Grand Hyatt Rio de Janeiro experience.
by A verified traveler
Posted 16 Nov 2024
My room was spacious, modern and a lovely balcony.
Comment from Hotel Management
18 Nov 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Hello Lorraine,Thank you for your feedback - we truly appreciate it.We look forward to have you soon for more grand experiences!
by A verified traveler from Richmond Hill
Posted 12 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Hello Yuk Tong, Thank you for your review - we truly appreciate it. We look forward to have you soon for more grand experiences!
by A verified traveler
Posted 12 Nov 2024
Fantastic hotel right across from gorgeous beach.
Comment from Hotel Management
18 Nov 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Hello Robert, Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Thank you for your feedback - we truly appreciate it because it helps us to improve our hotel. We look forward to have you soon for more grand experiences!
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Thank you for your feedback - we truly appreciate your time for that. We look forward to have you soon with us!
