Ratings based on 181 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
That vacay!!!
Posted 22 Nov 2019 on HotelsGreat!! Go there and enjoy!!!!
Comment from Hotel Management
25 Nov 2019 by Thaís Correia - Reservation, Hotel Management
Dear Travis,
First of all we would like to thank you for taking time to give us your valued opinion.
Thank you for choosing Copacabana Suites and we hope to see you again soon in our hotel.
Sincerely,
Thaís Correia
Reservation
by A verified traveler from Rio de Janeiro
Posted 13 Oct 2019
This itinerary was booked on Expedia and the credit charged (showed in the credit card transactions) and the reservation was confirmed.
However, during Checkin, we were already tired and it was late at night; FABIO, who is at the front desk, said that he didn’t have the payment information on his end. We showed him the Expedia confirmation, the credit card bank transaction screenshot, confirmation email etc. He told us to pay again to get the room and deal with Expedia as it’s “not his problem”. It was close to 12:30 in the morning, so we shelled out the money in local currency to get the room.
Not sure if it’s a problem between this particular hotel and Expedia as I have booked several other hotels close by without this issue ever happening. The customer shouldn’t be made to suffer through the incompetence of the hotel and the platform. As I’m filling out this review; I’ve been on hold with Expedia for 40 minutes as the agent (Alex) I reached is trying to get hold of the reservation manager.
by A verified traveler
What a suprise...in a good way
Posted 24 Aug 2019 on HotelsA great value for the money. A 2 room suite with a kitchen area. Was not sure what to expect from an older building and if I had to go to Rio again I would definitely stay again
Comment from Hotel Management
26 Aug 2019 by Thaís Correia - Reservation, Hotel Management
Dear Guest, we would like to thank you for your comments. Hope to see you soon! All the best.
by A verified traveler
Decent hotel
Posted 4 Jul 2019 on HotelsGreat location near the subway, and the beach.
Front desk and cleaning staff very helpful.
Room had an apartment-like feel. Beds were ok, pillows and bathroom towels could be upgraded.
Not a luxurious experience, but OK for a short stay.
Comment from Hotel Management
4 Jul 2019 by Thaís Correia - Reservation, Hotel Management
Dear Ann,
First of all we would like to thank you for taking time to give us your valued opinion.
Thank you for choosing Copacabana Suites and we hope to see you again soon in our hotel.
Sincerely,
Copacabana Suites
by A verified traveler
Posted 16 Aug 2018 on Hotels
Comment from Hotel Management
16 Aug 2018 by Thaís - Reservas, Hotel Management
Bom dia, Sra. Solange!
Agradecemos a preferência!
by A verified traveler
Posted 15 Aug 2018 on Hotels
Comment from Hotel Management
16 Aug 2018 by Thaís - Reservas, Hotel Management
Bom dia!
Agradecemos a preferência!
Recommended
for Personal Eventby A verified traveler
Great location
Posted 24 Feb 2018 on HotelsGreat location. 5min walk from the beach and couple mins walk from the metro station. Shops and restaurants near by. Staff could speak English so was very helpful when I was stuck. Would highly recommend. Great price for what is offered and for location.
Comment from Hotel Management
26 Feb 2018 by Thaís - Reservations, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Recommended
for Everyoneby A verified traveler from London
Great location and room size
Posted 20 Feb 2018
Pros: Size of rooms are great for a long stay and hotel is well located
Cons: The rooms could be cleaned and made up earlier in the day rather than the mid afternoon
This was our second stay at the Copacabana Suites, having used the hotel before during the World Cup. This time it was Carnival and staying in the familiar certainly made us feel safer. The hotel rooms are large with a separate sitting room and small kitchenette which given we had eight days here was incredibly useful and comfortable.
The hotel is conveniently located near to the metro station and only a couple of blocks from the beach so everything is nearby.
Comment from Hotel Management
26 Feb 2018 by Thaís - Reservations, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Recommended
for Everyoneby A verified traveler
Decent hotel and location
Posted 9 Jan 2018Friendly staff, good breakfast, large clean suite rooms, close to the beach and shops....mattress was awful and old though.
Comment from Hotel Management
13 Jan 2018 by Thaís - Reservations, Hotel Management
Dear,
Thank you for your comments!
by Alberto
Posted 15 May 2017 on Hotels
This hotel needs major renovation. Rooms are not well maintained, needs furniture. Breakfast buffet is very basic.
