Ratings based on 966 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Carmichael
Posted 29 Nov 2024
Clean and reasonably priced, neighborhood felt safe but it's a couple blocks away from the beach. KUDOS to our housekeeper, Ana.
Comment from Hotel Management
30 Nov 2024 by Ney De Souza, Hotel Management
Dear Ms. Ann,Thank you for choosing the Arena Iopanema Hotel to stay in Rio de Janeiro. We thank you for your evaluation and comments, which are very important and valuable to us. We are very happy that you enjoyed your stay with us and appreciated our location, which is exactly 150m from the beach, 2 minutes walk. We will be relaying your congratulations to our Housekeeper as well as to the maid who lovingly took care of cleaning your room. Thank you again and we hope to welcome you again soon.Cordially,Ney De SouzaOperations Manager
by A verified traveler from Sevenoaks
Posted 12 Nov 2024
Great location and very close to the beach. The breakfast has lots of options, the only downside is no pastries and the cakes too sweet.
Comment from Hotel Management
13 Nov 2024 by Ney De Souza, Hotel Management
Dear Mr. Zuwei,Thank you for choosing Arena Ipanema Hotel. We thank you for your evaluation and comments, which are of great importance to us and are valuable for the continuous improvement of our services and their quality. We are happy that you enjoyed your stay with us and appreciated our services and we also pay attention to the points mentioned. Thank you again and we hope to welcome you again soon.Cordially,Ney De SouzaOperations Manager
by A verified traveler
Posted 11 Nov 2024
This is NOT a 4-star property, even if 3. If it wasn't for the superb location of Ipanema Beach (Posto 7), and only needing a room for 2 nights, I would have checked out and gone elsewhere. Overall, everything about this hotel is tired: the breakfast area is too small for the size of this hotel, which makes the entire ambience feel basement like; the roof top area looks really sad, dated and unkempt (so uninviting,I didn't even utilise the free welcome drinks voucher I was given). My room had a faulty bathroom (taps not working, shower leaking), which got fixed once reported - however, it wasnt done in a way made to last nor did it leave the bathroom very inviting. In this instance,I think i should have just been offered another room but it was very apparent that no one even cared to check how/ to what standard it got fixed. The entire property appears to be done on the cheap and with minimal effort of care. The only saving grace about this hotel is the location.
Comment from Hotel Management
12 Nov 2024 by Ney De Souza, Hotel Management
Dear Dominic,Firstly, we would like to thank you for choosing the Arena Ipanema Hotel for your stay in the city of Rio de Janeiro.We have worked with immense commitment to provide the best service to our guests, in addition to taking great care in having employees who are happy to take care of people.Although we receive mostly compliments regarding our services, we are not always able to meet everyone's expectations.We are sorry that we did not meet your expectations, but rest assured that we will continue to strive to improve our quality.We hope to have the opportunity to welcome you again in the near future.Cordially,Ney De SouzaOperational Manager
by A verified traveler
Posted 10 Nov 2024
Good position, restaurant on site, nice room and clean
Comment from Hotel Management
11 Nov 2024 by Ney De Souza, Hotel Management
Dear Ms. Roberta,Thank you for choosing the Arena Ipanema Hotel to stay in Rio de Janeiro. Thank you for your evaluation and comments, which are very important to us. We are happy that you enjoyed your stay with us and appreciated our location and services and we will be very happy to welcome you again soon.Cordially,Ney De SouzaOperations Manager
by A verified traveler
Posted 30 Oct 2024
Everything was great at this location. A very comfortable stay. The only issue was the housekeeping entering the room quite early in the morning unannounced. Overall I am very pleased with the hotel.
Comment from Hotel Management
31 Oct 2024 by Ney De Souza, Hotel Management
Dear Mr. Jonathan,Firstly, thank you for choosing the Arena Ipanema Hotel to stay in Rio de Janeiro. We thank you immensely for your evaluation and comments, which are of great importance and value to us. We are happy that you enjoyed a comfortable stay with us. As for the signaled point, remember that it is part of our standard to always knock and signal the entrance, even when we know that the room is not occupied, but we will once again reinforce this point with the entire team. Thank you again and we hope to welcome you again soon.Cordially,Ney De Souza Operations Manager
by A verified traveler
Posted 25 Oct 2024
Some are the employees are very rude
Comment from Hotel Management
26 Oct 2024 by Ney De Souza, Hotel Management
Dear Mr. Luiz,Thank you for choosing Arena Ipanema Hotel.We appreciate your review and comments, which are very important to us and help us improve our services and quality. We have worked hard to provide the best service to our guests, as well as taking great care to have employees who are happy to take care of people. We will be reinforcing our entire team so that they are all up to our standard of service, which is usually highly praised and we are proud of it. Thank you once again and we hope to welcome you back.Sincerely,Ney De SouzaOperations Manager
by A verified traveler
Posted 27 Sep 2024
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Comment from Hotel Management
28 Sep 2024 by Ney De Souza, Hotel Management
Dear Mr. Melvin,Thank you for choosing Arena Ipanema Hotel. We appreciate your review and look forward to welcoming you back soon.Cordially,Ney De SouzaOperations Manager
by A verified traveler
Posted 25 Sep 2024
Average all round.
Comment from Hotel Management
25 Sep 2024 by Ney De Souza, Hotel Management
Dear Mr. Stephen,Thank you for choosing Arena Ipanema Hotel. We appreciate your review and hope to welcome you back soon.Cordially,Ney De SouzaOperations Manager
by A verified traveler
Posted 23 Sep 2024
Just behind Ipanema beach and Aproador rocks. Very short walk to Copacabana beach. Couldn’t have been better located. They take security of guests very seriously and you can opt in to use facial recognition to access the hotel at night.
Comment from Hotel Management
24 Sep 2024 by Ney De Souza, Hotel Management
Dear Mr. Dhiraj,Thank you for choosing Arena Ipanema Hotel to stay in Rio de Janeiro. We are very grateful for your review and comments, which are very important and valuable to us. We are very happy that you enjoyed your stay with us and that you appreciated our commitment and seriousness when it comes to security. We take care of our greatest asset, which is our guests. Thank you once again and we look forward to your return soon.Best regards,Ney De SouzaOperations Manager
by A verified traveler
Posted 11 Sep 2024
Close to beach and a variety of places to eat.
Comment from Hotel Management
12 Sep 2024 by Ney De Souza, Hotel Management
Dear Mr. Richard,Thank you for choosing the Arena Ipanema Hotel to stay in Rio de Janeiro. We thank you for your excellent review and we are very happy that you enjoyed your stay with us and appreciated our location and our services. We hope to welcome you again soon.Cordially,Ney De SouzaOperations Manager
