Ratings based on 475 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
Unique hotel, but the staff need to be more customer service orientated. When we checked we were handed the key and no words came out of the mouth of the person who checked us in, we didn't know where to go to find our room. When I asked he pointed to a hall. We were also accosted by another worker when we were outside enjoying a drink in the garden area, she was very rude at first telling us we couldn't drink alcohol we brought, we had to buy it there. We didn't know there was a "rule" about it. Her attitude change when we apologized for not knowing and also let her know what a horrible experience we were having at their hotel. I wouldn't recommend this place to foreigners.
Comment from Hotel Management
9 Sep 2024 by Ole Gunnar Borlaug, Hotel Management
Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel unique, but we are sorry to learn about the issues you encountered during your stay.We apologize for the lack of communication at check-in. This is not the level of service we strive to provide, and we will address this with our team to ensure it does not happen again.Regarding the incident in the garden area, we regret any inconvenience caused by our staff’s approach. While we must adhere to strict regulations regarding alcohol consumption on our premises, our staff should always communicate these rules politely and professionally. We will reinforce this with our team to improve our service.We appreciate your feedback as it helps us improve, and we hope you will give us another chance to provide you with a better experience in the future.Kind RegardsOle Gunnar BorlaugHotel Manager
by A verified traveler
Posted 24 Aug 2024
The front desk help was not friendly. Breakfast had few choices and wasn't high quality. The pool was full of debris.
Comment from Hotel Management
27 Aug 2024 by Ole Gunnar Borlaug, Hotel Management
Thank you for taking the time to share your feedback. I sincerely apologize that your stay did not meet your expectations. Kind regardsOle Gunnar BorlaugHotel Manager
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
6 Jul 2024 by Ole Gunnar Borlaug, Hotel Management
Tusen takk for hyggelig score, vi setter stor pris på at dere hadde et trivelig opphold hos oss. Velkommen tilbake ved neste anledning!Vennlig hilsenOle Gunnar Borlaughotellsjef
by A verified traveler
Evacuation central!
Posted 14 Aug 2023 on HotelsUnfortunately when we stayed there were floods in the local town and the older folks evacuated to the hotel. No fault of the hotel of course and they did let us cut short our stay with no issues. The decor is dated but with improvements it could be a great place.
by A verified traveler
Posted 24 Oct 2021 on Hotels
by A verified traveler
Posted 10 Aug 2021 on Hotels
by A verified traveler
Posted 5 Jun 2021 on Hotels
by A verified traveler
Very pleasant
Posted 1 Jun 2021 on HotelsThe stay was very pleasant, but covid related closures and the status of certain facilities were not communicated clearly in advance, as such we were disappointed to find that we were unable to use gym, sauna and limited pool access.
by A verified traveler
Posted 12 Oct 2020 on Hotels
by A verified traveler
Nice enough, but not fantastic
Posted 24 Jul 2020 on HotelsWe stayed a Klækken and the general impression is 'Nice enough, but not fantastic'. I am sure that the hotel was once full of glorious splendour, but is showing signs of aging that it may be past its prime, similar to the many of the guests.
The hotel grounds are beautiful and well maintained, the staff at the reception were pleasant as you would expect but the kitchen and dining was a little chaotic.
We stayed a few hotels during corona time while in Norway, but this one seemed the least organised. Breakfast was a 20 minute wait and dinner was only a set menu.
Despite being a few months in to the corona situation, they still hadn't updated the simple, photocopied piece of paper adverting the cheaper, more appealing Summer buffet. Similarly, there wasn't even a drinks menu to see the price of a bottle/glass of beer or wine was. Both these things should have been very easy for a restaurant that seems to aim for 'fine dining'.
