Ratings based on 210 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
18 Nov 2024 by Elaa Aki, Hotel Management
Thank you for taking the time to leave a rating for your stay with us. While you didn’t leave any comments, we hope you had a pleasant experience and enjoyed your time at our property. If there’s anything you’d like to share or suggest for improvement, we’d love to hear from you.We hope to welcome you back again soon.
by A verified traveler
Posted 20 Oct 2024
Really enjoyed our stay at this property. Staff was very friendly, room was very clean, and bed was comfortable. Also liked outside access door on main floor rooms. Very convenient. Would definitely recommend this hotel .
Comment from Hotel Management
18 Nov 2024 by Elaa Aki, Hotel Management
Thank you so much for your wonderful feedbackWe are thrilled to hear that you enjoyed your stay and that our friendly staff, clean rooms, and comfortable beds met your expectations. We’re also glad you found the outside access door on our main-floor rooms convenient—it’s a feature many of our guests appreciate.Your kind words and recommendation mean the world to us. We hope to have the pleasure of welcoming you back soon for another great stay
by A verified traveler
Posted 8 Oct 2024
Very nice staff, pretty clean inside
Comment from Hotel Management
19 Oct 2024 by Elaa Aki, Hotel Management
Thank you for your kind words! We’re delighted to hear that you enjoyed your stay and that our staff made a great impression. We strive to maintain a clean and welcoming environment, so we’re glad you noticed. We look forward to welcoming you back soon for another wonderful experience.
by A verified traveler
Posted 7 Oct 2024
Our stay at the Rimbey Ridge was excellent! The beds were very comfortable not hard, the showers had nice shampoo soap pump sets, it was very clean and the staff was very friendly, also had a decent full breakfast! Would definitely recommend and will stay there again. 😊
Comment from Hotel Management
19 Oct 2024 by Elaa Aki, Hotel Management
Dear Jamie,Thank you so much for your wonderful review! We are delighted to hear that you had an excellent stay with us at Rimbey Ridge. It’s great to know that you found the beds comfortable and enjoyed the amenities in our showers. Our team takes great pride in providing a clean and welcoming environment, and we’re glad that our friendly staff and breakfast added to your experience. We truly appreciate your recommendation and look forward to welcoming you back in the future!
by A verified traveler
Posted 30 Sep 2024
The staff at this facility went above and beyond to accommodate an error by Expedia. We were grateful and impressed with Nadines ability to jump into action and ensure that our plans did not get ruined.
Comment from Hotel Management
30 Sep 2024 by Elaa Aki, Hotel Management
Thank you so much for your wonderful review, Leslee! We’re thrilled to hear that Nadine and the rest of the team were able to step in and make sure everything went smoothly despite the error. We pride ourselves on providing top-notch service, and it’s great to know that we could help make your stay enjoyable. We hope to welcome you back again for another seamless experience in the future!
by A verified traveler
Posted 30 Sep 2024
Rooms and bedding were comfortable. Liked my room could drive and park right outside.
I booked here as wanted a hot tub, but was closed. was given no notice, and rates higher and would have book elsewhere if I knew.
Front desk didn't call us to let us know if reopened, which we requested.
Comment from Hotel Management
30 Sep 2024 by Elaa Aki, Hotel Management
Dear Brandi,Thank you for taking the time to share your feedback. We’re glad to hear that you found the rooms and bedding comfortable and appreciated the convenience of parking right outside your room.We sincerely apologize for the inconvenience caused by the closure of the hot tub during your stay. We understand how important this amenity was for your trip, and we regret that we were unable to notify you in advance. Additionally, we will address the communication lapse at the front desk, as your request to be informed about the reopening should have been handled promptly.We take your comments seriously and will work on improving our communication and guest experience to ensure future stays are more seamless. If you choose to stay with us again, we’d love the opportunity to provide you with the full experience you were hoping for.Thank you again for your feedback.Best regards,
by A verified traveler
Posted 21 Sep 2024
The coffee was fresh at 3am,
The girl who worked the night shift was always busy..
Comment from Hotel Management
30 Sep 2024 by Elaa Aki, Hotel Management
Dear Robert,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the fresh coffee at 3 am and noticed how hard our night shift staff works. Our team, especially the night crew, takes great pride in ensuring that every guest’s needs are met at all hours, and it’s wonderful to hear that their dedication stood out during your stay.We hope to welcome you back for another excellent experience soon!Warm regards,
by A verified traveler
Posted 9 Sep 2024
We found the hotel very noisy. Not from other guests but more like mechanical noisy. Even the elevator was noisy when riding in it. The room that had the ice maker was very noisy.
Disappointed that there was not a vending machine that I could buy a bottle of water in.
Comment from Hotel Management
30 Sep 2024 by Elaa Aki, Hotel Management
Dear Joanne,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was affected by noise from mechanical sources, including the elevator and ice maker. Your comments are important to us, and we will be investigating these concerns to make improvements in these areas.We also understand the inconvenience of not having a vending machine for water and will be reviewing this with our team to enhance guest amenities.We appreciate your input, and we hope to have the opportunity to provide you with a more peaceful and comfortable stay in the future.Best regards,
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Elaa Aki, Hotel Management
Dear Jorja,Thank you for your recent stay with us and for taking the time to leave a rating. We’re sorry to see that your experience didn’t meet your expectations. We strive to ensure all our guests have a fantastic time, and we’d love to hear more about what could have made your stay better. Your feedback is valuable, and we’re always looking to improve.If you’re open to sharing more details, please don’t hesitate to reach out to us directly. We hope to have another opportunity to serve you in the future.Warm regards,
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Elaa AKi, Hotel Management
Dear Alwin,Thank you so much for your perfect 5-star rating! We’re thrilled to hear that you had such a positive experience with us. Your support means the world to our team, and we hope to welcome you back again soon.Warm regards,
