Ratings based on 30 Verified Reviews

3.2 out of 5
100% of guests recommend
3.9 Room cleanliness
3.1 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Brisbane, Australia

Posted 14 Aug 2019
This property is in need of lots of maintenance. Eg stair nosing were loose in many parts of the building, stains on the carpets in the eating areas. The bed in the double room had a bottom sheet that was unable to be tucked in so landed up sleeping on the mattress cover. How many other people have slept on this mattress cover??? Location excellent.
2 out of 5
by A verified traveler

Posted 2 Aug 2019
Old hotel. Not clean. Kind staff. Children were not comfortable on the sofa bed.
4 out of 5
by A verified traveler

Posted 2 Aug 2019
Need more visible signs at the main road to show where to turn if GPS stop working The road to the hotel is horrible and dark.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 May 2019
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 May 2019 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 May 2019 on Hotels
4 out of 5
by A verified traveler

Beautiful hotel, terrible breakfast service.

Posted 19 Apr 2019 on Hotels
1 out of 5
by A verified traveler from Washington, DC

Posted 10 Mar 2019
Terrible construction. Terrible staff. Terrible experience.
2 out of 5
by A verified traveler

Not a 4 star hotel.

Posted 4 Mar 2019 on Hotels
Unpolite staff. Unregulated parking at the hotel. Cold and poor quality dinner. The reality is far away than the advertised materials.
5 out of 5
by A verified traveler

Posted 15 Feb 2019 on Hotels
Our holiday was wonderful except the food (specifically the dinners). The first day we had to choose between 3 types of meat and we chose chicken which had taste of fish , the dessert we had was a biscuit cake-old and dry. The second day for main course we didn’t have the option to choose- there was only pork (not every person loves pork), but this time the dinner was delicious. The hotel is amazing but it needs its improvements. Everything in the rooms is new and clean ,but there was a piece in the bathroom that was already broken. On the other hand , the spa was very good and clean. The staff was very friendly ...The hotel also has a perfect location- it’s near Rila Monastery. Overall, I recommend staying there if you want to be among the nature. It’s perfect for couples and friends.
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