Ratings based on 252 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Great service, location and overall experience
Comment from Hotel Management
23 Oct 2024 by Grand Hotel Bonavia Team, Hotel Management
Dear Igor,Thank you so much for giving us such great score. We are so happy to hear that your stay with us was enjoyable and that we have met your expectations.Until your next stay with us.Best regards,Grand Hotel Bonavia Team
by A verified traveler
Posted 16 Oct 2024
Wonderful experience
Comment from Hotel Management
16 Oct 2024 by Grand Hotel Bonavia Team, Hotel Management
Dear Bassam,Thank you so much for giving us a positive feedback. We are happy to hear that you have enjoyed your stay with us.Best regards,Grand Hotel Bonavia Team
by A verified traveler
Posted 1 Oct 2024
Will recommend to my friends.
Comment from Hotel Management
1 Oct 2024 by Grand Hotel Bonavia Team, Hotel Management
Dear Daoping,Thank you for choosing Grand Hotel Bonavia for your vacation in Rijeka. Thank you for giving us a great score.We hope to see you soon again.Best regards,Grand Hotel Bonavia Team
by A verified traveler
Posted 24 Sep 2024
the location was prime.
The staff at the front desk did not ask us at the check out if we had a pleasant stay, did not wish us a safe trip... I feel that they have some room to grow when it comes to customer service. Also, their dining room service was very slow, the tables were not set up in a timely manner for their next guests. You had to almost set it yourself-no utensils, napkins. They did not attend to their guest to make sure that all of their needs were met. This is our second year coming to the hotel and little if anything has improved. It was the cleaning service staff who thanked us for our visit and extended their wishes for our safe journey.
Comment from Hotel Management
25 Sep 2024 by Grand Hotel Bonavia Team, Hotel Management
Dear Ivana,Thank you so much for taking the time to give us an honest feedback. We really appreciate every comment you have wrote, because with our guest's opinion we can always work on our flaws and strive to be better. We are really happy to hear that you have liked hotel's location, and we agree, being in the city centre really does have it's perks. We are so sorry to hear that our staff was not on the expected level and did not meet your expectations. We have discussed this issue within our team and will do our best to fix your impressions with your next stay with us.Please, for any questions and recommendations, do not hesitate to contact us.Best regards,Grand Hotel Bonavia Team
by A verified traveler from Tampa
Posted 20 Sep 2024
This is a beautiful hotel with an interesting and long history. The breakfast was absolutely the best you could ever wish for.
The room was upscale, clean and comfortable.
The staff all spoke English and were very professional.
The only negative was a neighboring disco party that went to 1 o’clock in the morning we could hear the music in our room. I don’t think that’s the fault of the hotel, but it’s something to be aware of.
by A verified traveler
Posted 18 Sep 2024
The room was clean and bed was nice. The room was not updated and the shower was older. awkward to move the panels around so you wouldn’t get water all over the room. Breakfast buffet was well stocked.
Comment from Hotel Management
18 Sep 2024 by Grand Hotel Bonavia, Hotel Management
Dear Mark,Thank you so much for giving us an honest feedback because it means so much to us to understand our guest's experience while staying with us. We are happy to hear that you have enjoyed your time spent in Grand Hotel Bonavia and we hope to see you soon again.Best regards,Grand Hotel Bonavia Team
by A verified traveler from Bratislava
Posted 8 Sep 2024
Quiet
Comment from Hotel Management
10 Sep 2024 by Bonavia Team, Hotel Management
Dear Guest,Thank you very much for your feedback. We hope to welcome you again soon in Rijeka.Best regards,Grand Hotel Bonavia Team
by A verified traveler from Villach
Posted 5 Sep 2024
A hotel for 2 days of business, but not more. Stuff unfriendly at times, not a catch!
Comment from Hotel Management
6 Sep 2024 by Grand Hotel Bonavia Team, Hotel Management
Dear Johann,Thank you so much for your honest feedback.We are sorry to hear that your stay with us did not meet your expectations because our team always strive to reach the same goal which is guest satisfaction.However, we still hope to have a second chance and accommodate you once again in Grand Hotel Bonavia.Respectfully,Grand Hotel Bonavia Team
by A verified traveler from Springfield Gardens
Posted 2 Sep 2024
Nicely located at the city center.
Comment from Hotel Management
4 Sep 2024 by Bonavia Team, Hotel Management
Dear Guest,Thank you for your feedback! We're glad you enjoyed our central location, making it easy to explore the city. We hope to welcome you back soon!Hotel Bonavia Team
by A verified traveler from Katy
Posted 29 Aug 2024
A bit disappointing. I can tell the hotel put money in the common areas but neglected the rooms. Our room had a very uncomfortable bed (very very firm), the walls could use new paint touch up (scratches, marks, scuffs, dirt and grime in many spaces) because it looked dirty, the carpet in the hallways and room had bad odor and looked bad, the main bathroom light did not function, multiple switches and outlets did not work (every time I tried the switch the fuses in box tripped even when nothing was in outlets). It’s a great location of a hotel and the staff are excellent, however we were not comfortable with our stay.
Comment from Hotel Management
30 Aug 2024 by Grand Hotel Bonavia Team, Hotel Management
Dear Todd,Thank you for staying with us at Grand Hotel Bonavia and for your honest feedback. We sincerely apologize for your negative experience in our hotel. Impressions and comfort of our guests are our top priority, and we regret we did not meet your expectations. We have discussed your feedback internally to make necessary corrections and include your valuable insights into plans for the future. We thank you for complimenting hospitality of our team members and hope you will give us a second chance to do things better during your next stay.With warmest regards,Grand Hotel Bonavia Team
