Ratings based on 363 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
For the most part the staff was outstanding and incredibly attentive. When I did have an issue they were responsive and respectful. As a single traveler they made me feel safe and taken care of
Comment from Hotel Management
1 Nov 2024 by Grand Hotel Kempinski Riga, Hotel Management
Thank you for your review and feedback. Yours sincerely, your Grand Hotel Kempinski Riga team.
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 21 Sep 2024
by A verified traveler from Oakland
Posted 6 Sep 2024
Rooms were very nice and beds very comfortable. Breakfast was really good and the women working each morning were extremely friendly and helpful. Check-in at the front desk was very good and was able to get into my room early which was very appreciated. However, after my check-in, the women at the front desk were not the friendliest which was a bit annoying. Overall recommend the hotel though in Riga
Comment from Hotel Management
9 Sep 2024 by Grand Hotel Kempinski Riga Team, Hotel Management
Dear Gregory, Thank you so much for your review! We are very happy to hear that you enjoyed your stay with us. We hope to welcome you back soon for another memorable experience. Kind Regards, Grand Hotel Kempinski Riga Team
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Grand Hotel Kempinski Riga Team, Hotel Management
Dear Jelena, Thank you so much for your terrific review! We are very happy to hear that you enjoyed your stay with us. We hope to welcome you back soon for another memorable experience. Kind Regards, Grand Hotel Kempinski Riga Team
by A verified traveler
Posted 31 Aug 2024 on Hotels
This is an amazing hotel with wonderful staff. We had a Deluxe Room with Park View for 3 nights. The room was large, with a vestibule and sitting area with a couch and also had a large bathroom. It was impeccably clean and well appointed, and included turn down service each evening. The lobby is big and beautiful and the included breakfast had a huge variety of dishes to meet just about anyone's needs. The location is perfect, sitting at the edge in the Old Town, making everything walkable. Some street noise could occasionally be heard (from 5th floor) but pretty quite otherwise. Ordered room service one night and was surprised at the relatively reasonable prices. Booked a massage one day and paid €125 for 80 min massage (less than would cost in California.) The staff were very friendly and all spoke English. The stay was worth the cost for the level of luxury and service. I would recommend if you want to treat yourself to a relaxing stay with all the amenities.
Comment from Hotel Management
2 Sep 2024 by Grand Hotel Kempinski Riga Team, Hotel Management
Dear Elizabeth, Thank you so much for your terrific review! We are very happy to hear that you enjoyed your stay with us. We hope to welcome you back soon for another memorable experience. Kind Regards, Grand Hotel Kempinski Riga Team
by A verified traveler
Posted 29 Aug 2024
Amazing property with truly generous staff. A must try if you’re headed to Riga!
Comment from Hotel Management
2 Sep 2024 by Grand Hotel Kempinski Riga Team, Hotel Management
Dear Zachary, Thank you so much for your terrific review! We are very happy to hear that you enjoyed your stay with us. We hope to welcome you back soon for another memorable experience. Kind Regards, Grand Hotel Kempinski Riga Team
by A verified traveler from Boston
Posted 25 Aug 2024
The best hotel in Riga.
Comment from Hotel Management
2 Sep 2024 by Grand Hotel Kempinski Riga Team, Hotel Management
Dear Richard, Thank you so much for your review! We are very happy to hear that you enjoyed your stay with us. We hope to welcome you back soon for another memorable experience. Kind Regards, Grand Hotel Kempinski Riga Team
by A verified traveler from Atlanta
Posted 15 Aug 2024
Wonderful if not for the breakfast staff. Unmanaged and lost for one day tho the next was better. Would come back
Comment from Hotel Management
16 Aug 2024 by Grand Hotel Kempinski Riga Team, Hotel Management
Dear Andrei, Thank you so much for your amazing review! We are delighted to hear that you enjoyed your stay with us. Thank you for your kind words. We hope to welcome you back soon for another memorable experience. Kind Regards, Grand Hotel Kempinski Riga Team
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Grand Hotel Kempinski Riga Team, Hotel Management
Dear Marco, Thank you so much for your amazing review! We are delighted to hear that you enjoyed your stay with us. Thank you for your kind words. We hope to welcome you back soon for another memorable experience. Kind Regards, Grand Hotel Kempinski Riga Team
