Ratings based on 1,031 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
The AC/Heat unit is sorta loud seem like it had trouble regulating the temp in the room.
The lighting could be brighter or least have an option for brighter lighting.
The room was clean but dated. Decent stay for just a night.
by A verified traveler
Posted 16 Jan 2025
Great place to stay and park, always friendly staff and helpful. Easy check in and out!
by A verified traveler from Mocanaqua
Posted 13 Jan 2025
Great service
by A verified traveler from Redwood City
Posted 10 Jan 2025
Nice property for the price
by A verified traveler
Posted 7 Jan 2025
The property was very clean and the breakfast was complimentary
Comment from Hotel Management
7 Jan 2025 by Mike Cohen, Area General Manager , Hotel Management
Thank you, Siaka, for your 5-star review! We're delighted to hear you enjoyed our clean property and appreciated the complimentary breakfast. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 3 Jan 2025
Good overall.
Minor maintenance needs in the bedroom and bathroom.
Comment from Hotel Management
4 Jan 2025 by Mike Cohen, Area General Manager , Hotel Management
Thank you, Adalberto, for your feedback and 4-star review! We're glad you had a good overall experience. We appreciate you mentioning the minor maintenance needs in the bedroom and bathroom, and we’ll address those promptly to improve future stays. We hope to welcome you back soon!
by A verified traveler
Posted 1 Jan 2025
I came in from North Carolina and there was a $250 service charge that I wasn’t aware of. After we left I got into a car accident because we were tired from the long ride back.
Comment from Hotel Management
2 Jan 2025 by Mike Cohen, Area General Manager, Hotel Management
Thank you, Venus, for sharing your experience. I'm deeply sorry to hear about your car accident and hope that you’re safe and recovering well. Regarding the 250 service charge, this is the security deposit, which is standard at our property and refunded after the stay, but I apologize if this was not communicated clearly at the time of booking or check-in.We value your feedback and will review how we present and explain our policies to ensure clarity for future guests. If you’d like to discuss your experience further, please don’t hesitate to reach out to us directly. Wishing you a speedy recovery and safe travels in the future.
by A verified traveler
Posted 31 Dec 2024
The receptionist seemed to be asking for a favor with a bad face, they charged me a deposit of $250.00 $89.81 (the receptionist could not explain this amount, she said she would return it to my account and so far nothing), I have never paid such a high deposit in any of my trips. The air conditioning system in the room was faulty, I changed rooms easily, without any problems, the breakfast is good.
Comment from Hotel Management
2 Jan 2025 by Mike Cohen, Area General Manager, Hotel Management
Thank you, Gabriel, for sharing your feedback. I’m sorry to hear about the challenges you encountered during your stay, particularly with the reception experience and the confusion regarding the deposit charges. Our goal is to provide clear communication and friendly service, and I regret that this was not your experience. I’m glad the room change was handled smoothly and that you enjoyed the breakfast. Regarding the deposit, please note that it is a standard refundable charge. If you haven’t received the refund yet, I encourage you to contact us directly so we can investigate and resolve the issue promptly. Your feedback is valuable, and we’ll use it to improve our processes and guest experience. Thank you for bringing these matters to our attention. Safe travels!
by A verified traveler
Posted 31 Dec 2024
The location was very convenient. With that being said the hotel itself was not very good. After checking in an paying for my our stay online the rep at the desk still stepped to charge me. The beds were advertised as queen but were full size. The walls were so thin we heard guests next to us having a regular conversation. Definitely wouldn't recommend.
Comment from Hotel Management
31 Dec 2024 by Mike Cohen, Area General Manager , Hotel Management
Thank you, Josh, for your feedback. I’m glad you found the location convenient, but I’m truly sorry to hear that other aspects of your stay fell short of expectations. I want to clarify that our hotel does not have a single full-size bed—every bed in our property is a true queen size. I regret any misunderstanding or misperception about the bed sizes and assure you they are accurately represented. I also apologize for the noise issues you encountered. We understand how important a quiet environment is for a comfortable stay and will take your comments into consideration as we work on improvements. If you’d like to discuss your concerns further, please don’t hesitate to reach out. Thank you again for sharing your experience.
by A verified traveler
Posted 31 Dec 2024
no change
Comment from Hotel Management
31 Dec 2024 by Mike Cohen, Area General Manager , Hotel Management
Thank you, Joseph, for your 4-star review! We appreciate your feedback and hope everything met your expectations during your stay. If there’s anything we can do to make your next visit even better, please let us know. Safe travels!
