Ratings based on 791 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear Ryan,Thank you for taking the time to rate your stay at Courtyard Fort Worth I-30 West Near NAS JRB. While we're pleased that you chose our hotel for your travel needs, we regret that we didn't completely meet your expectations. Your satisfaction is of utmost importance to us, and we value your feedback as it helps us improve and provide an even better experience for our guests.We strive to deliver a flawless guest experience, and we would appreciate the opportunity to understand better how we can improve. If you're open to discussing your stay further, please feel free to reach out to us directly. We look forward to welcoming you back in the future, and we're confident we can make your next stay nothing short of excellent.Warm Regards,Guest Relation ManagerCourtyard Fort Worth I-30 West Near NAS JRB
by A verified traveler from Victoria
Posted 11 Nov 2024
Hotel was nice. Nothing over the top. Staff was excellent. Bed was hard. Hotel overall was clean.
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Bradley,Thank you for choosing the Courtyard Fort Worth I-30 West Near NAS JRB for your recent stay and for taking the time to share your experience. We are glad to hear that our staff made a positive impression and that you found our hotel to be clean. This is something we strive for and your recognition truly means a lot to us.We are, however, sorry to hear that you found the bed to be uncomfortable. Comfort is crucial for a pleasant stay and we deeply regret that we fell short in this area. Please rest assured that your feedback has been taken into consideration as we continuously seek to improve our services and facilities. We hope to have the opportunity to serve you better in the future.Warm Regards,General ManagerCourtyard Fort Worth I-30 West Near NAS JRB
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by GM, Hotel Management
Dear Aure,Thank you for taking the time to rate your stay at Courtyard Fort Worth I-30 West Near NAS JRB. We are thrilled to know that we met your expectations and earned a 5-star rating. Your satisfaction is our top priority, and it's always rewarding to know we've done our job well.Even though you didn't leave a written review, your high rating speaks volumes about your experience. We hope you had a memorable stay and enjoyed our services and amenities. We look forward to welcoming you back on your next visit to Fort Worth.Warm Regards,General ManagerCourtyard Fort Worth I-30 West Near NAS JRB
by A verified traveler
Posted 28 Oct 2024
Highway noise No sheets for pull out couch/ bed but staff accommodated and brought them up
Not bad but not great either.
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Dear Donna,Thank you for taking the time to share your experience at Courtyard Fort Worth I-30 West Near NAS JRB. We appreciate your feedback and are glad to hear that our staff was able to accommodate you swiftly with additional sheets for your comfort. We regret to hear about the noise inconvenience and the overall experience not meeting your expectations. We are continually striving to improve our services and guest experience, and your feedback will certainly assist us in this process. We hope to have another opportunity to welcome you back for a more enjoyable stay.Warm Regards,General ManagerCourtyard Fort Worth I-30 West Near NAS JRB
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
21 Oct 2024 by GM, Hotel Management
Dear saira,Thank you for taking the time to rate your stay with us. We're sorry to see that your experience didn’t meet your expectations. While you didn’t leave specific comments, we would appreciate any feedback you can share to help us improve. Your input is valuable in helping us enhance the guest experience.We hope to have the opportunity to welcome you back and provide a better stay in the future.Best regards,Hotel Management
by A verified traveler
Posted 26 Sep 2024
Staff was super friendly, checkin:check out went smoothly and was super affordable
Comment from Hotel Management
30 Sep 2024 by GM, Hotel Management
Dear Demi,Thank you so much for choosing Courtyard Fort Worth I-30 West Near NAS JRB and for your wonderful 5-star review. We are thrilled to hear that you found our staff super friendly and that your check-in and check-out process went smoothly. It is our priority to provide a seamless experience to all our guests and your feedback tells us we're on the right track.We are also delighted to know that you found our rates affordable without compromising on the quality of our service. We strive to provide the best value for our guests and it is always rewarding to hear when we achieve this. We look forward to welcoming you back to our hotel in the near future for another superb experience.Warm Regards,General ManagerCourtyard Fort Worth I-30 West Near NAS JRB
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by GM, Hotel Management
Dear Stacey,We greatly appreciate you taking the time to rate your stay at Courtyard Fort Worth I-30 West Near NAS JRB. It seems from your rating that there might have been some aspects of your stay that didn't meet your expectations and for this, we sincerely apologize.Our team is committed to providing an exceptional experience for our guests and we would appreciate the opportunity to hear more about your stay. Your feedback is invaluable in helping us identify areas where we can improve. We hope to have the pleasure of welcoming you back in the future, where we are confident we can provide a five-star experience.Warm Regards,General ManagerCourtyard Fort Worth I-30 West Near NAS JRB
by A verified traveler from Austin
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by GM, Hotel Management
Dear Nuala,Thank you for taking the time to rate your stay at Courtyard Fort Worth I-30 West Near NAS JRB. We are delighted to see that you had a positive experience at our hotel. We strive to provide our guests with exceptional service and a comfortable stay, and we hope we met your expectations. We look forward to welcoming you back on your next visit to Fort Worth.Warm Regards,General ManagerCourtyard Fort Worth I-30 West Near NAS JRB
by A verified traveler
Posted 2 Sep 2024
The room is fairly good, but the highway noise was terrible.
Comment from Hotel Management
3 Sep 2024 by GM, Hotel Management
Dear Xiaomin,Thank you for your valuable feedback. We're glad you found our rooms to your liking. However, we sincerely apologize for the inconvenience caused due to the highway noise. We're continually working on improving guest experiences and your comments are greatly helpful. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management
by A verified traveler
Posted 17 Aug 2024
Very nice and clean
Comment from Hotel Management
30 Aug 2024 by GM, Hotel Management
Dear Megan,We are thrilled to hear you had a pleasant experience at Courtyard Fort Worth I-30 West Near NAS JRB. Your kind words regarding our cleanliness are greatly appreciated. Our team strives to provide a clean and comfortable environment for all our guests. We look forward to welcoming you back in the near future. Thank you for choosing us!Best Regards
