Ratings based on 873 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Aisha, We at the RED ROOF INN JACKSON NORTH - RIDGELAND truly appreciate your scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Oct 2024
N/A
Comment from Hotel Management
10 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Lacathie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jackson North - Ridgeland and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
The room had stains on the bathroom counter and side tables. I went through a pack of clorox wipes. There was hair and gum in the sink drain. The raucet was not attatched to the sink. There was a quarter of a roll of toilet paper in the bathroom. The remote control had no backk, would work if 24 inches from the tv. People were running around the outside doors all night, both nights. It was a horrible experience.
Comment from Hotel Management
26 Sep 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Frank,Thank you for telling us about your recent visit at RED ROOF INN JACKSON NORTH - RIDGELAND. It's regrettable to read that the condition of your room, the issue with the remote and the other concerns hindered your stay. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Aug 2024
The condition of the property is poor and needs renovation
Comment from Hotel Management
26 Aug 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Raymond,Thank you for telling us about your recent visit at RED ROOF INN JACKSON NORTH - RIDGELAND. It's regrettable to read that the appearance of our hotel was not to your liking. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Jul 2024
Not at all what the pictures showed. Lights didn't work, toilet wasn't bolted down, bathroom was dirty. Felt very unsafe not to mention the horrendous smell inside the room. Wouldn't recommend this to anyone! Go further into Ridgeland or Madison!!
Comment from Hotel Management
1 Aug 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Daryl,We are disappointed to see that you felt our RED ROOF INN JACKSON NORTH - RIDGELAND was not a reflection of what was advertised, you found the bathroom to be unclean, you were faced with safety concerns and that there was an odor in the room. This is generally not something our guests experience, and we apologize for this encounter. I have this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Jul 2024
The first room given to me was unclean. After reporting the issue to the front desk clerk, I was shown a semi-clean room. It was late and I was tired so I took it. The hotel property is even dirty.
Comment from Hotel Management
30 Jul 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Keisha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSON NORTH - RIDGELAND. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room and property. We are grateful that the issue was reported to the staff. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Conrelli, We at the RED ROOF INN JACKSON NORTH - RIDGELAND are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-LeeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Jul 2024
Staff was super nice and helpful
Comment from Hotel Management
13 Jul 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Robert. The staff and I at the RED ROOF INN JACKSON NORTH - RIDGELAND appreciate your 4/5 score. I am happy to hear that you found our staff to be super nice and helpful. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Robert, and can't wait to see you back at Red Roof soon, where we can continue to offer you a super nice stay at an affordable price! Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Jasmine,I am pleased to have had you as our guest at our RED ROOF INN JACKSON NORTH - RIDGELAND. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Arnulfo. The staff at the RED ROOF INN JACKSON NORTH - RIDGELAND and I strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
