Ratings based on 120 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Great view from the balcony!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Front Desk Team, Hotel Management
Thank you for your wonderful 5-star review! We're thrilled to hear you had an amazing time at our resort. Your positive feedback inspires us to continue providing exceptional experiences for all our guests. We look forward to welcoming you back soon!
by A verified traveler from CATOOSA
Posted 10 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Front Desk Team, Hotel Management
Thank you for your fantastic review! We're thrilled to hear you enjoyed your stay at our resort. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable experience.
by A verified traveler
Posted 1 Nov 2024
See answers. They’re renovating- it was still nice.
Comment from Hotel Management
2 Nov 2024 by Tori-General Manger, Hotel Management
Thank you for your positive feedback! We’re glad you enjoyed your stay despite the renovations. We’re excited about the improvements and appreciate your understanding during this time. We hope to welcome you back soon to see the finished upgrades!
by A verified traveler
Posted 29 Oct 2024
We started off with a room that was very nice, but had unfinished small things, but the staff was aghast over the discrepancies, and went so far out of their way to fix us in a new room that I can’t praise them enough. My son and his new bride came to visit and I wanted to pull all the stops and d’Monaco excelled all my hopes. It is a stellar resort with a fabulous view of Table Rock Lake with only the most beautiful fall 160 degree panorama-with pleasure boat rentals?!!
Comment from Hotel Management
29 Oct 2024 by Tori-General Manger, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that our staff went above and beyond to ensure you had a memorable stay, even with the initial room discrepancies. Our staff aims to provide a stellar experience, and we’re so happy to hear we exceeded your expectations. The breathtaking views of Table Rock Lake and the fall panorama truly make our resort special. We appreciate your kind words and hope to welcome you back for another fantastic visit soon!
by A verified traveler
Posted 27 Oct 2024
Staff was extremely pleasant & personable. Location of the hotel/resort was in great proximity to the wedding venues throughout the area. Will be back again
Comment from Hotel Management
28 Oct 2024 by Tori-General Manger, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that our staff made your stay enjoyable and that our location was convenient for the wedding venues. We look forward to welcoming you back again soon!
by A verified traveler
Posted 20 Oct 2024
The staff was excellent in the room were very clean with a beautiful view
Comment from Hotel Management
26 Oct 2024 by Hotel Management, Hotel Management
Thank you for your wonderful review! We're delighted to hear that our staff made your stay enjoyable and that you appreciated the clean rooms and beautiful views. We look forward to welcoming you back to our resort soon!
by A verified traveler
Posted 16 Oct 2024
Room was clean and recently renovated. View was excellent.
Note: on-site restaurant is closed monday and tuesday.
Comment from Hotel Management
18 Oct 2024 by Tori-General Manger, Hotel Management
Thank you for your feedback! We're glad you enjoyed the clean, recently renovated room and the excellent view. We appreciate your note regarding the on-site restaurant being closed on Mondays and Tuesdays, and we hope to welcome you back soon.
by A verified traveler
Posted 2 Oct 2024
My wife and I checked in and within an hour checked right back out. Pictures are deceiving. This should be a 2 star hotel. It was one of the most expensive in the area. The room’s balcony felt like it was about to fall off the side of the hotel. No internet service, the room smelled like a wet dog and looked outdated. Other guests were at the front desk complaining as well.
We left and checked in to the Chateau On The Lake Resort which is the kind of resort we expected when checking in to this hotel.
Comment from Hotel Management
2 Oct 2024 by Tori-General Manger, Hotel Management
We sincerely apologize for your experience during your recent stay. It’s disheartening to hear that the room did not meet your expectations, from the balcony condition to the unpleasant smell and lack of internet service. We strive to provide a comfortable environment for our guests, and it’s clear we fell short. Your feedback regarding the outdated room and other guests' complaints is invaluable, and we will address these concerns with our team. Thank you for bringing this to our attention, and we hope you reconsider us in the future for an improved experience.
by A verified traveler
Posted 9 Sep 2024
Extremely friendly and helpful staff. Was a little disappointed in the cleanliness of the rooms, fit and finish was not up to par. Overall it was a decent stay, just wish there was a little more attention to detail with the rooms.
Comment from Hotel Management
2 Oct 2024 by Hotel Management, Hotel Management
Thank you for your feedback. We're glad to hear you found our staff friendly and helpful. However, we sincerely apologize for the cleanliness and fit and finish issues you encountered in your room. Your comments are vital to improving our attention to detail for future stays.
