Ratings based on 1,166 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
We live in Richmond and spent the night in the hotel as a special treat to ourselves. I was delighted with the size of the Maymont room. We easily were able to walk to the Hard Shell where we had dinner. Check in and check out was incredibly easy and fast.
Comment from Hotel Management
26 Nov 2024 by The Commonwealth Hotel, Hotel Management
Thank you for sharing your experience! We're so glad you enjoyed the spacious Maymont room and had a convenient, relaxing stay with easy check-in and check-out.
by A verified traveler
Posted 22 Nov 2024
Clean big rooms
Comment from Hotel Management
26 Nov 2024 by The Commonwealth Hotel, Hotel Management
Thank you for the 5-star rating! We're thrilled to hear you had a great experience and look forward to welcoming you back for another wonderful stay.
by A verified traveler
Posted 21 Nov 2024
The front desk people were nice and offered to hold my luggage while I attended a conference but then when I got up to my room, the drawers in the bedroom kept falling open and would not stay closed in the Lovely room, then when I went to take a shower I couldn’t figure out how to use the handle and it was loose like it was falling off. But the room did look like it had just been remodeled which was good. Then they told me I got free breakfast and when I came downstairs I was charged for the food I ordered. Regarding the shower issue, I called the front desk and the front desk lady was YELLING to her associate to have a man come upstairs to check it and she seemed like she didn’t know what she was talking about. Other than that it was fine
Comment from Hotel Management
26 Nov 2024 by The Commonwealth Hotel, Hotel Management
Thank you for sharing your feedback. We're glad to hear you appreciated the friendly service from our front desk team and the newly remodeled room. We sincerely apologize for the issues you encountered with the drawers, shower handle, and breakfast charge. This is not the experience we strive to provide, and we will address these concerns with our team to ensure better communication and maintenance in the future. We value your feedback and hope to have the opportunity to provide you with a flawless stay next time. Please reach out to the property so the management staff can better understand what happened with the shower and the associate yelling.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
26 Nov 2024 by The Commonwealth Hotel, Hotel Management
Thank you for the 5-star rating! We're thrilled to hear you had a great experience and look forward to welcoming you back for another wonderful stay.
by A verified traveler
Posted 18 Nov 2024
enjoyed our stay
Comment from Hotel Management
26 Nov 2024 by The Commonwealth Hotel, Hotel Management
Thank you for the 5-star rating! We're thrilled to hear you had a great experience and look forward to welcoming you back for another wonderful stay.
by A verified traveler
Posted 17 Nov 2024
The property was average but the service was very unfriendly. Every single interaction was negative. I never leave reviews, but the service here was really disappointing.
Comment from Hotel Management
26 Nov 2024 by The Commonwealth Hotel, Hotel Management
Thank you for your feedback. We are truly sorry to hear about your disappointing experience with our staff, as we always strive to provide friendly and welcoming service. Your comments are concerning, and we will be addressing them with our team to ensure this does not happen again. We greatly value your input and hope you will give us another opportunity to provide you with the excellent service we’re known for.
by A verified traveler
Posted 15 Nov 2024
This was a prefect property. The room was a suite, so much space. This was a place I would live if it was an apartment. So quiet, the elevators were great, love that they only hold a few people instead of a mass of people. Loved my stay would stay again for sure!!!
Comment from Hotel Management
26 Nov 2024 by The Commonwealth Hotel, Hotel Management
Thank you for the fantastic review! We're so glad you enjoyed the spacious suite and the quiet, comfortable atmosphere. It's wonderful to hear you loved the elevators and had such a positive experience. We can’t wait to welcome you back for another stay!
by A verified traveler from St Louis
Posted 14 Nov 2024
Beautiful, historic building!
Comment from Hotel Management
15 Nov 2024 by Sarah, Director of Sales, Hotel Management
Hi Sara, thanks so much for the great review. We are so happy you enjoyed your stay and hope to see you back soon!
by A verified traveler
Posted 13 Nov 2024
Easy check in, friendly receptionist. I would have appreciated info on the hotel however such as dining room/bar hours. But im pleased with my stay so far.
Comment from Hotel Management
13 Nov 2024 by The Commonwealth Hotel, Hotel Management
Thank you for your feedback! We're happy to hear you had a smooth check-in and enjoyed our service.
by A verified traveler
Posted 11 Nov 2024
Great room, big and clean
Comment from Hotel Management
12 Nov 2024 by Javon , Hotel Management
We are so glad you enjoyed your stay! We hope to be your home away from home again soon!
