Ratings based on 615 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Stayed here before and like it
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Ok
by A verified traveler
Posted 13 Nov 2024
Ok
by A verified traveler
Posted 11 Nov 2024
We booked at the property for several weeks with no issues. We had a leak in the refrigerator and Eddie stated he couldn't help. We fixed it ourselves no issue. We made a complaint and there was a MASSIVE issue. We began supposedly getting complaints and had damage in our room.. ridiculous remarks from the GM in retaliation for complaining. They retaliate by putting us on a do not rent list and send rude messages via email. If you stay, don't complain unless you're checking out for good. Other than that, they're pretty nice people until you piss them off.
Comment from Hotel Management
13 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Kelly,I appreciate you sharing your feedback following your stay at the Red Roof Inn Chester. I was saddened to read that your stay fell short of your expectations due to the issues encountered in the room, the unpleasant staff encounter and other concerns mentioned. I have shared your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Convenient, clean, comfy beds. The door to the room was warped and difficult to close. The toilet needed adjustment to flush but overall it was a pleasant stay.
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Jacqueline,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHESTER.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,General ManagerRed Roof Inn - Red Roof Inn
by A verified traveler
Posted 10 Nov 2024
Everything was perfect
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Rashida,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHESTER.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,General ManagerRed Roof Inn - Red Roof Inn
by A verified traveler from MOORESVILLE
Posted 9 Nov 2024
I will give zero if given an option. This property have everything to be disliked and the staff is a cheat
Comment from Hotel Management
10 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Rajat,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHESTER. I am sorry that your experience did not meet your expectations. You indicated that our hotel and our staff were not to your liking. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve. Thank you again for your review. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Andrew,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHESTER.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,General ManagerRed Roof Inn - Red Roof Inn
by A verified traveler
Posted 5 Nov 2024
I don’t know where to begin, the fire alarm disconnected in our room, the lack of a bedside table, dirty floors, shower rod installed improperly and falling apart, transient people in and out at all hours of the night, people propping Exit Only doors open with rocks, no continental breakfast, just bagels & fruit & bad coffee with only one choice of creamer (hazelnut) that I won’t use. We didn’t feel safe and were creeped out by the filth.
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Patty,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHESTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,General ManagerRed Roof Inn - Red Roof Inn
