Ratings based on 984 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The property was smelling weed and cigarettes. It’s like a survival place and ready to be demolished.
I will post this on all social media posts , this is worst thing as I was entering into a new year .
Do something about it plesse , I will demand a refund or credit of some sort from Expedia for proposing such a hotel.
My family was disappointed and recommended not to use both Expedia and Quality inn group of hotels .
Comment from Hotel Management
3 Jan 2025 by Cherry, Hotel Management
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet expectations, and we apologize for any inconvenience caused. Your concerns have been noted and are being addressed with our team to ensure improvements moving forward. We strive to maintain a high standard of service and comfort, and we regret that we fell short during your stay. We appreciate you bringing this to our attention and value your input. We are committed to providing a better experience for future guests.-Quality Inn North
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Cherry, Hotel Management
Thank you for your feedback. We're sorry to hear your experience wasn't up to expectations. Please contact us directly so we can address your concerns and improve for the future. We hope to have another chance to serve you better-Quality Inn North
by A verified traveler
Posted 16 Nov 2024
High cost for a marginal facility.
Comment from Hotel Management
17 Nov 2024 by Cherry, Hotel Management
Thanks for your review! We hear you on the cost, and we’re sorry if the value didn’t quite match your expectations. Could you share a bit more about what you felt could’ve been improved? Whether it’s the facilities or the services, your feedback is really helpful, and we’d love to know how we can do better next time. Hope we get another chance to make it right!-Quality Inn North
by A verified traveler
Posted 9 Nov 2024
The bed broke. The desk person resisted a change of room until we insisted. Room was not very clean. Substandard for price charged.
Comment from Hotel Management
9 Nov 2024 by Cherry, Hotel Management
Thank you for your feedback. We're sorry to hear about the issues with the bed, cleanliness, and room change process. We’ll address these concerns with our team to improve our services. We appreciate your input and hope you’ll give us another chance in the future.-Quality Inn North
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Cherry, Hotel Management
Thank you for your feedback. We're sorry to hear that your stay didn't meet expectations. We value your comments and will use them to improve. If you'd like to discuss your experience further, please feel free to reach out.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Cherry, Hotel Management
Thank you so much for your incredible review! We’re thrilled to hear that you had such a positive experience during your stay. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We truly appreciate your kind words and support, as they motivate our team to continue providing exceptional service. We can’t wait to welcome you back for another memorable visit!-Quality Inn North
by A verified traveler
Posted 24 Oct 2024
Roaches, dirty, stay somewhere else!
Comment from Hotel Management
29 Oct 2024 by Cherry, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for your experience and understand how disappointing it must have been. Cleanliness is a top priority for us, and we are currently addressing the issues you raised with our team.We appreciate your comments as they help us improve. We hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 19 Oct 2024 on Hotels
Comment from Hotel Management
22 Oct 2024 by Cherry, Hotel Management
Thank you Tonya for your wonderful review ! We’re thrilled to hear that you enjoyed your stay and appreciated our staff, amenities, and services. Your kind words motivate us to keep providing the best experience possible.We look forward to welcoming you back soon and exceeding your expectations once again!Quality Inn North
by A verified traveler
Posted 18 Oct 2024 on Hotels
Comment from Hotel Management
22 Oct 2024 by Cherry, Hotel Management
Thank you so much for your wonderful review ! We’re thrilled to hear that you enjoyed your stay and appreciated our staff, amenities, and services. Your kind words motivate us to keep providing the best experience possible.We look forward to welcoming you back soon and exceeding your expectations once again!Quality Inn North
by A verified traveler
Posted 14 Oct 2024 on Hotels
Comment from Hotel Management
22 Oct 2024 by Cherry, Hotel Management
Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you encountered, including cleanliness, maintenance, and service concerns. Your experiences are not reflective of our standards, and we are actively working to address these problems.We value your comments as they help us improve. Our goal is to provide a comfortable and welcoming environment for all our guests. We hope to have the opportunity to serve you better in the future.Quality Inn North
