Ratings based on 1,041 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Alexandria
Posted 20 Jan 2025
For the most part a very good place to stay. They do charge for WiFi which in this day and age is pretty absurd. They say there is a way to get free lower tier WiFi if you join Omni rewards but even if you join there is not an option to apply the rewards and get free internet. They want you to choose the pay option and then at check out get it taken off the bill. Ridiculous. Also front desk never answered the phone all three times I called. It goes to hold and after waiting 5-10 min each time I just gave up. Even the technical help line which was an outsourced call center could not get through to the front desk to confirm how to use the rewards program to not pay for internet. I believe the same thing is true for the 1 free water per visit (seriously?). You need to get charged and then have it taken off the bill.
by A verified traveler
Posted 20 Jan 2025
Hotel staff extremely nice and helpful
by A verified traveler
Posted 19 Jan 2025
Great
by A verified traveler
Posted 16 Jan 2025
This is a beautiful hotel with great views and easy walking to the anything in the city. It was really a great location and I look forward to returning.
Comment from Hotel Management
18 Jan 2025 by Assistant Front Office Manager, Hotel Management
Hello Sarah. Thank you for taking time to complete a survey of your recent visit to Omni Richmond. We are delighted to see that you had such an incredible experience with us. Looking forward to having another opportunity to service your hospitality needs.
by A verified traveler
Posted 13 Jan 2025
Front desk staff was excellent.
Comment from Hotel Management
14 Jan 2025 by Shonte, Hotel Management
Thank you for your feedback. We appreciate your choice to stay with us.
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Assistant Front Office Manager, Hotel Management
Hi Your! Thank you for taking a moment to complete a survey of your recent visit. I invite you back when traveling to the Downtown Richmond, Virginia area.
by A verified traveler
Posted 6 Jan 2025
NICE QUIET PLACE TO STAY. FRONT DESK STAFF WERE VERY HELPFUL.
Comment from Hotel Management
8 Jan 2025 by Assistant Front Office Manager, Hotel Management
Hello Ravi! Thank you for taking time to complete a survey of your recent visit. We are overjoyed to see that you had such an amazing experience with us. Looking forward to having another opportunity to service your future hospitality needs.
by A verified traveler from Solomonso
Posted 5 Jan 2025
Clean and Staff very friendly & helpful.
Comment from Hotel Management
5 Jan 2025 by Assistant Front Office Manager, Hotel Management
Hi Nancy! Thank you for sharing your feedback on your recent trip. The quality of your visit is of the utmost importance and I am delighted to see that you had such an amazing experience. Looking forward to having you as a return guest.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Assistant Front Office Manager, Hotel Management
Hello David. Thank you for taking time to complete a survey of your recent visit. I would like to apologize that your stay did not meet our expectations. We take pride in providing top tier service with quality products. I invite you back to show that this stay was an exception from our norm. Looking forward to another opportunity to service your future hospitality needs.
by A verified traveler
Posted 3 Jan 2025
I loved the hotel the decor,restaurants,the rooms are nice every thing you need. The only thing i did miss was a little shop in the hotel but if you take the shuttle bus it will take you to a 7 eleven. The staff very helpful and polite. Ronald was the best i recommend the Omni hotel.
Comment from Hotel Management
4 Jan 2025 by Assistant Front Office Manager, Hotel Management
Hello Dawn. Thank you for taking time to complete a survey of your recent trip. I am delighted to see that you had an amazing experience. Looking forward to your return trip.
