Ratings based on 561 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 1 Sep 2024
Very clean
by A verified traveler
Posted 11 Aug 2024 on Hotels
The hotel has been remodeled..everything was really nice, breakfast good..and the Mexican Restaurant in the parking lot..was great!
Comment from Hotel Management
12 Aug 2024 by AGM, Hotel Management
Thank you for your feedback. We are happy you enjoyed your stay with us
by A verified traveler
Posted 11 Aug 2024
This is a terrible hotel. It benefits from being associated with Hilton suites name but it is no way what that brand promises. It is advertised as “pet friendly” but when you check in and are already on the property they hit you with a 75 dollar fee. The “breakfast” is slim pickings compared to embassy suites in Portland. The room had water damage and the very worst thing is that the hotel has surveillance cameras EVERYWHERE and appear to be more interested in spying on their guests than protecting them. I will never return and I will be much more suspicious of Hilton suites by other names. Oh and the famous Hilton reception is only on Monday through Wednesdays and not on weekends! It’s a total gas light.
Comment from Hotel Management
12 Aug 2024 by AGM, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by AGM, Hotel Management
Thank you for your feedback. We are happy you enjoyed your stay with us
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by AGM, Hotel Management
Thank you for your feedback. We are happy you enjoyed your stay with us
by A verified traveler
Posted 16 Jul 2024
Check in time was 3:00 room was ready until 4:36. Room got up to 86 degrees. They could not fix and didn’t have any other rooms available. Breakfast is over at 10am came down to eat around 9 and they had minimal food and I was told they wasn’t going to bring out anymore. Front desk stopped answering the phone. Just a horrible experience
by A verified traveler from Fargo
Posted 15 Jul 2024
Mexican restaurant next door was excellent. Rooms were very nice. Beds comfortable.
** Pool and Hot tub hours 11am-8pm everyday even weekends and not even connected to rooms so not sure the logic.
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by AGM, Hotel Management
Thank you for your feedback. We are happy you enjoyed your stay with us
by A verified traveler
Posted 7 Jul 2024
Newly renovated…pet friendly…excellent Mexican Restaurant next door (Authentic)…three gas stations 1/2 block away…two blocks from CVS…will make this my hotel of choice whenever I’m in Richmond
Comment from Hotel Management
12 Aug 2024 by AGM, Hotel Management
Thank you for your feedback. We are happy you enjoyed your stay with us
