Ratings based on 305 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Home 2 Suites, Hotel Management
Home 2 Suites wants to thank you for choosing to stay with us. We are glad you enjoyed your stay, and we hope to see you stay with us again.
by A verified traveler from Valencia
Posted 22 Oct 2024
This is a very nice option in Richmond, Indiana. Nice spacious room with a small kitchenette and a sofa.
Comment from Hotel Management
23 Oct 2024 by Home 2 Suites, Hotel Management
Thank you for choosing Home 2 Suites. We are glad you enjoyed your stay. We appreciate your feedback. Home 2 hopes to see you stay with us in the future.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Home 2 Suites, Hotel Management
Home 2 Suites wants to thank you for your recent stay. We are glad you enjoyed your day. Home 2 hopes to see you again in the future.
by A verified traveler
Posted 4 Oct 2024
Power was out upon arrival but staff was professional and prepared. When power returned staff quickly provided keys and met all customer needs.
Comment from Hotel Management
4 Oct 2024 by Home 2 Suites, Hotel Management
We are glad to hear how the staff was handling the situation during and after the power outage. We appreciate you taking the time to give us your feedback. We hope to see you stay with us again in the future.
by A verified traveler
Posted 28 Sep 2024
I had an awful experience at Home2 Suites Hilton, booked through Expedia. I reserved a room with two beds, but when I arrived late at 11:40 PM on September 26, I was given a room with just one bed. I was traveling with someone else, so this was completely unacceptable.
To make matters worse, the staff had the audacity to hand me bed sheets and towels and told me to make the bed myself. Really? At that hour? I expected better service, especially from a brand like Hilton.
If you value your sleep and comfort, steer clear of this place. They need to improve their employee training and customer service. Very disappointed
Comment from Hotel Management
29 Sep 2024 by Home 2 Suites, Hotel Management
We are sorry to hear that you received a room with only one bed instead of a room with two bed. Home 2 is also sorry to hear about how you had to make your bed. We will get with our housekeepers to ensure that beds are made. We will also reach out to the rest of our staff to make sure they are properly trained to know how to handle and do their jobs correctly. We do appreciate you taking the time to give us your feedback so that we may grow and learn from it. Your feedback will help us to become a better hotel. We do hope that you will give us another chance in the future. Have a great day and weekend!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Home 2 Suites, Hotel Management
We are glad to hear you enjoyed your stay with us. We hope to see you in the future.
by A verified traveler from round rock
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Home 2 Suites, Hotel Management
Thank you for staying at Home 2 Suites. We are glad you enjoyed your stay and hope to see you in the future.
by A verified traveler from Farmington
Posted 12 Sep 2024
Very clean/comfortable room.
Comment from Hotel Management
12 Sep 2024 by Home 2 Suites, Hotel Management
We are glad to hear you found your room clean and comfortable. We do home you will stay with us again.
by A verified traveler
Posted 27 Aug 2024
Very clean, quiet, and comfortable. We were a little disappointed at the minimal hot breakfast selection, though what was available was great!
Comment from Hotel Management
28 Aug 2024 by Home 2 Suites, Hotel Management
Thank you for your staying at the Home 2 Suites. We are glad you like you stay with us. We are sorry to hear about the breakfast selections. We’ll talk with breakfast and see what we can do to make it better. Hope to see you stay with us in the future. Have a great day!
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Home 2 Suites, Hotel Management
Thank you for staying at the Home 2 Suites in Richmond, Indiana. We hope you enjoyed your stay and hope to see you again in the future
