Ratings based on 886 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
There were some sort of fluid stains all over the bathroom walls. During the middle of the night some sort of alarm went off in the room and disrupted everyone's sleep. I was drunk and trying to figure out what the hell was going on if we needed to evacuate the hotel. Why in the world would they have an alarm that is in the room that randomly goes off in the middle of the night that isn't consequential? The front desk lady just told me to turn it off and go back to bed, also the shower mixing valve is plumbed backwards and you have to turn the water almost all the way off to get hot water.
by A verified traveler
Posted 6 Dec 2024
an unusual sharing of a high rise with 2 hotels and a public entrance way. Front desk employee gave excellent service. the breakfast was below what i usually see in Hamptons. ran out of coffee, limited selections. very quiet until middle of night fight between 2 females in hallway. great location for touring the historic spots in downtown Richmond. Beds and room amenties very nice.
by A verified traveler
Posted 3 Dec 2024
The previous guest or someone has stolen the cable box. No Tv
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
We were very disappointed in our Hampton Inn stay. We have always found Hampton Inns to be clean and the breakfasts tasty but this time it did not live up to standards. The toiletry dispensers in room were empty, there is a nightclub on top floor that caused our room to be super loud until 12:30, the breakfast was not well stocked.., there was not even water available at breakfast.
by A verified traveler
Posted 24 Nov 2024
Very bizarre layout and weird elevators. Walked in to a homeless person sitting in the foyer before checking-in.
Unfortunately there were issues with the HVAC and I had to be moved to 3 different rooms to fix. The staff did great, but it was a bit frustrating.
There is a nightclub up at the roof and one can hear the bass until 1am.
The rooms were nice (all three of them).
by A verified traveler
Posted 22 Nov 2024
Location!
by A verified traveler
Posted 17 Nov 2024
We stayed for the Richmond marathon and it located between the start and finish line. There are multiple dining options and the garage parking was easy. The staff was nice and coffee was available throughout the day.
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 15 Nov 2024
This location was extremely short staffed. Wait to check in. Shower was broken & needed to be fixed. Not enough bedding & towels for the room capacity - had to request more. Foyer smelled like garbage. Drinks in the sundry shop expired.
