Ratings based on 901 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Dear Halim, We are thrilled you had an excellent stay at Four Points by Sheraton Richmond Airport, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Kevin MillerGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Excellent 💕
Comment from Hotel Management
23 Nov 2024 by Hotel Manager, Hotel Management
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.
by A verified traveler from Haymarket
Posted 17 Nov 2024
Thx
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Wilfredo, Thank you for the wonderful rating for Four Points by Sheraton Richmond Airport! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Kevin MillerGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Shuttle to airport convenient although you have to call hotel and request it but staff friendly. Parts of hotel are older but room is nicely renovated and clean
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Thanks for the wonderful five out of five review
by A verified traveler
Posted 7 Nov 2024
Overall decent stay. Nice staff. However, after falling asleep on the bed pillows and seeing them more visibly the next morning, there was mold-like residue on 3 of 4 of them. This irritated my partner's face causing what looked like a contact dermatitis. It simply wasn't pleasant to wake to. I chose the Sheraton with hopes of general cleanliness.
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations. I have made Our management Team aware of the issues mentioned above and will work diligently to ensure it does not happen again. Again we do apologize and hope that you will come back and visit us here at The Four Point.
by A verified traveler
Posted 31 Oct 2024
Loved it
Comment from Hotel Management
31 Oct 2024 by Hotel Manager, Hotel Management
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.
by A verified traveler
Posted 28 Oct 2024
Great place enjoy my visit everytime
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Wendy, We are so pleased to read how happy you were with your stay! Providing an exceptional visit to every guest is what we strive for every day. Thank you for reviewing your time at Four Points by Sheraton Richmond Airport, and we look forward to welcoming you back soon for another enjoyable visit.Sincerely,Kevin MillerGeneral Manager
by A verified traveler
Posted 26 Oct 2024
Nice stay with a shuttle to the airport.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Dan, We are glad you could take advantage of our convenient and friendly shuttle service. We want our guests to enjoy a relaxing stay, and this is just one of the ways we try to make the aspects of travel more comfortable for you. Thank you for choosing Four Points by Sheraton Richmond Airport, and we look forward to welcoming you again soon.Sincerely,Kevin MillerGeneral Manager
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Hotel Manager, Hotel Management
Thank you for the 5 out of 5 review pleae come back to see us
