Ratings based on 960 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Staff was super helpful and location was very convenient!
by A verified traveler
Posted 26 Nov 2024
While the room was clean, it smelled as though it had been previously smoked in.
Comment from Hotel Management
28 Nov 2024 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Patricia,Thank you for your feedback. We’re glad to hear you found the room clean, but we sincerely apologize for the lingering smoke odor. We are a non-smoking property and take these matters seriously. We'll investigate this issue promptly and ensure our cleaning process eliminates any such odors in the future.Your comfort is our priority, and we hope to provide a fresher experience during your next stay.Sincerely,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Adetokunbo,Thank you so much for awarding us a positive rating for your stay at our Best Western Plus Glen Allen Inn hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Brittany,We are sorry to hear that you didn't enjoy your time during your stay with us in Best Western Plus Glen Allen Inn. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. We hope you give us another chance to earn your loyalty.Sincerely,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 19 Nov 2024
The guy working at the night shift forgot yo give my ID back. Now, I have to return back to get it.
Comment from Hotel Management
21 Nov 2024 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Mestan,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. Please know that we are taking steps to address this situation and ensure such oversights do not occur in the future. Your experience is important to us, and we appreciate your understanding as we work to make things right. If there is anything we can do to assist further, please let us know.Sincerely,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Dana,Thank you so much for awarding us a positive rating for your stay at our Best Western Plus Glen Allen Inn hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 10 Nov 2024
Affordable and easy to get to.
Comment from Hotel Management
12 Nov 2024 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Paige,Thank you for sharing your feedback! We're glad to hear that you found our location both affordable and easy to access. We hope to welcome you again for another convenient and comfortable stay!Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 9 Nov 2024
Very pleasant environment.
Comment from Hotel Management
12 Nov 2024 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Charles,Thank you for your positive feedback! We're so happy to hear that you had a pleasant experience. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you again!Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 1 Nov 2024
Perfect
Comment from Hotel Management
5 Nov 2024 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Desmond,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Best Western Plus Glen Allen Inn. We work tirelessly to ensure our guests experience the best hospitality in Best Western Plus Glen Allen Inn. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 31 Oct 2024
Hotel was clean and staff was very kind. Free breakfast was actually really good as well.
Comment from Hotel Management
5 Nov 2024 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Erik,Thank you for your wonderful feedback! We’re thrilled to hear that you found our hotel clean and our staff kind. It’s great to know that you enjoyed the complimentary breakfast as well. We strive to provide a welcoming atmosphere and quality amenities for our guests. We hope to see you again soon for another great stay!Thank You,Best Western Plus Glen Allen Inn Management
