Ratings based on 970 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
everything
by A verified traveler
Posted 9 Jan 2025
Love the fact water was great due to the water crisis in Henrico. Sad and odd that the TV was not working.
Comment from Hotel Management
10 Jan 2025 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Sherry,Thank you for sharing your experience. We're glad to hear you appreciated the water quality during your stay, especially considering the local situation. We're sorry about the TV not working, and we understand how frustrating that can be. We will look into this issue to ensure it's addressed. We hope to provide you with an even better experience next time!Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 8 Jan 2025
Below average experience
Comment from Hotel Management
10 Jan 2025 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Alicia,Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We would love to learn more about what specifically contributed to your disappointment so we can improve for future guests. Please feel free to reach out to us with any additional details. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 7 Jan 2025
Keith was great
Comment from Hotel Management
9 Jan 2025 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Johnny,Thank you for sharing your experience! We’re so glad to hear that Keith made a positive impact on your stay. Our team works hard to provide excellent service, and it’s always wonderful to know when a staff member has gone above and beyond. We’ll be sure to pass along your kind words to Keith. We truly appreciate your feedback and look forward to welcoming you back for another great stay!Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 6 Jan 2025
Great stay!
Comment from Hotel Management
7 Jan 2025 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Pete,Thank you for your feedback! We're thrilled to hear that you had a great stay. It’s always our goal to provide a comfortable and enjoyable experience for our guests, and we’re so glad we met your expectations. We look forward to welcoming you back in the future! If there's anything we can do to make your next visit even better, please feel free to let us know.Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 3 Jan 2025
It was clean, easy to get to and friendly staff.
Comment from Hotel Management
7 Jan 2025 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Shauna,Thank you for your feedback! We're so glad to hear that you found the hotel clean, easy to access, and that our staff made a positive impression. We aim to provide a welcoming and comfortable experience for all our guests, and it's great to know we succeeded in making your stay enjoyable. We hope to welcome you back soon! If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Juanita,Thank you so much for awarding us a positive rating for your stay at our Best Western Plus Glen Allen Inn hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Karen,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Best Western Plus Glen Allen Inn many more times.Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 1 Jan 2025
Very friendly staff. The breakfast was not very appealing. Definitely go for the oatmeal.
Comment from Hotel Management
3 Jan 2025 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Colleen,Thank you for your kind words about our staff! We're glad to hear you had a positive interaction with them. We apologize that the breakfast did not meet your expectations, but we appreciate your feedback and will take it into consideration as we continue to improve our offerings. We’re happy to know you enjoyed the oatmeal and hope it helped start your day off right. We’d love to welcome you back and provide a more enjoyable breakfast experience on your next visit. Please don’t hesitate to reach out if there’s anything we can assist with!Thank You,Best Western Plus Glen Allen Inn Management
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Best Western Plus Glen Allen Inn Management, Hotel Management
Dear Odette,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Best Western Plus Glen Allen Inn many more times.Thank You,Best Western Plus Glen Allen Inn Management
