Ratings based on 989 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Everything
Comment from Hotel Management
18 Dec 2024 by Guest Relations Management, Hotel Management
Hi Sam,Thank you for taking the time to share your feedback with us. We apologize for any shortcomings you experienced during your recent visit. Your feedback is important to us as we continuously strive to improve the guest experience at our hotel.We hope that you will give us another opportunity to provide you with a much better experience in the future. We value your patronage and would be grateful for the chance to regain your trust.We appreciate your understanding and hope to have the opportunity to welcome you back.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Manager, Hotel Management
Hello Jessica,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any specific feedback you may have so we can address your concerns accordingly. We strive to improve based on our guests' input and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Guest Relations Management, Hotel Management
Hi Julie,Thank you for sharing your review. We greatly appreciate your feedback.We are pleased to hear that you enjoyed most aspects of your stay. Your rating helps us identify our strengths and areas for improvement, allowing us to enhance the overall guest experience. We are glad to have been a part of your travel convenience.We thank you for taking the time to review our hotel, and we eagerly anticipate your next visit. If there is anything specific you think we could do to earn a higher rating in the future, please do not hesitate to let us know. We value your input and strive to continually improve our services.Thank you once again for your feedback, and we look forward to welcoming you back.
by A verified traveler
Posted 1 Dec 2024
This place should be burned to the ground. Absolutely disgusting. Only thing I will say is the bed was comfortable but I used my own bedding and am now contemplating throwing it in the garbage spend the extra money to somewhere else or sleep in your car.
Comment from Hotel Management
4 Dec 2024 by Guest Relations Management, Hotel Management
Dear Davey,We apologize for the extremely negative experience you had during your stay. Your feedback is important to us, and we take your concerns very seriously. We are committed to addressing these issues and improving our services to ensure that such a situation does not happen again. We will investigate the specific concerns you raised about the cleanliness and overall condition of the room.We understand your frustration and appreciate your honesty. We hope that you will consider giving us another opportunity to provide you with a positive experience in the future.
by A verified traveler
Posted 30 Nov 2024
El microhondas, La nevera y la piscina son mas que sucios, lo peor de cochino
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello Angela,We appreciate your feedback regarding the cleanliness of the microwave, fridge, and pool. We take all guest comments seriously to improve our services. Should you have any further concerns, please don't hesitate to contact our management team directly. Your input helps us enhance the guest experience.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello Chris,We apologize for any inconveniences during your stay. Please feel free to reach out to us with any feedback so we can address your concerns and improve our services. We hope to welcome you back and provide a better experience.
by A verified traveler
Posted 26 Oct 2024
Property need some major uplift . As in painting and the room ate very outdated .
Comment from Hotel Management
26 Oct 2024 by Guest Relations Management, Hotel Management
Hi Jimmy,Thank you for your feedback. We appreciate your insights regarding the need for updates to our property and rooms.We understand how important a fresh and modern environment is for our guests, and we are actively working on plans for improvements and renovations. Your comments will help guide our efforts.We hope to welcome you back in the future to experience the changes firsthand.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Guest Relations Management, Hotel Management
Hi Elyric,Thank you for taking the time to share your feedback with us. We apologize for any shortcomings you experienced during your recent visit. Your feedback is important to us as we continuously strive to improve the guest experience at our hotel.We are disappointed to hear that we did not meet your expectations on this occasion. We sincerely apologize for any inconvenience or discomfort caused, and we hope that you will give us another opportunity to provide you with a much better experience in the future. We value your patronage and would be grateful for the chance to regain your trust.We appreciate your understanding and hope to have the opportunity to welcome you back.
by A verified traveler from Fort Pierce
Posted 21 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Guest Relations Management, Hotel Management
Hi David,Thank you for taking the time to share your feedback with us. We apologize for any shortcomings you experienced during your recent visit. Your feedback is important to us as we continuously strive to improve the guest experience at our hotel.We are disappointed to hear that we did not meet your expectations on this occasion. We sincerely apologize for any inconvenience or discomfort caused, and we hope that you will give us another opportunity to provide you with a much better experience in the future. We value your patronage and would be grateful for the chance to regain your trust.We appreciate your understanding and hope to have the opportunity to welcome you back.
by A verified traveler
Posted 14 Oct 2024
Old Property, ill-maintained, Unclean (w/in room and around broader property), noisy, no fire escape of other compliance instructions posted anywhere w/in room, room not completely weather-sealed (visible air gap in exterior-opening front door). Would not recommend unless (a) escaping a natural disaster, and (b) couldn't find better. (Both true in my case.)
Comment from Hotel Management
15 Oct 2024 by Guest Relations Management, Hotel Management
Dear Scott,Thank you for taking the time to share your feedback about your recent stay. We apologize for the issues you encountered, as they are not reflective of the standards we aim to uphold.We are sorry to hear about the condition of the property, the cleanliness concerns, and the noise levels you experienced. Your comments regarding safety compliance and weather sealing are particularly important, and we will ensure they are addressed with our management team.We appreciate your honest feedback, as it helps us identify areas for improvement. Thank you for your understanding, and we hope to have the chance to provide you with a better experience in the future.
