Ratings based on 989 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Terrible quality of pillows. Breakfast was short of everything, and the cream for the coffee was already sour.
Comment from Hotel Management
6 Nov 2024 by M, Hotel Management
Dear Armando,Thank you for taking the time to share your experience. We’re sorry to hear that the quality of the pillows and breakfast did not meet your expectations. We will certainly address these issues, especially regarding the cream for the coffee, as that should never be the case. Your feedback is invaluable to us, and we will work to make improvements. We hope to have the opportunity to provide a better experience in the future.Sincerely,Management Team
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
6 Nov 2024 by M, Hotel Management
Dear Jonathan,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
by A verified traveler
Posted 27 Oct 2024
Good
Comment from Hotel Management
6 Nov 2024 by M, Hotel Management
Dear Tommy,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 22 Oct 2024
A little noisy next to I-95. Older property but clean and updated with the basics.
Comment from Hotel Management
6 Nov 2024 by M, Hotel Management
Dear Beth,Thank you for your feedback! We're glad to hear that you found the property clean and updated, even though it is an older building. We apologize for the noise from the nearby highway, and we appreciate your understanding. We hope to welcome you back for a more restful stay in the future!Best Regards,Management Team
by A verified traveler
Posted 11 Oct 2024
If so many places wasn't sold out because of the hurricane I would have slept in my truck. I have pictures to show how disgusting and nasty this hotel was!
Comment from Hotel Management
16 Oct 2024 by M, Hotel Management
Dear Jewell,Thank you for taking the time to share your experience, and we sincerely apologize for the condition of your stay. We understand how disappointing it must have been, especially during such a challenging time with the hurricane affecting the area. The cleanliness issues you mentioned are unacceptable, and we regret that your experience did not reflect the standards we strive to uphold. We would appreciate the opportunity to address your concerns further and would welcome any photos you have to help us improve. Your feedback is important in helping us take immediate corrective action to ensure this does not happen again. We deeply regret the discomfort caused and hope to restore your confidence in us in the future.Sincerely,Management Team
by A verified traveler from Rochester
Posted 1 Oct 2024
This property was a bit tired, at minimum in need of a refresh. The shower leaked into the room, the remote control was sticky and gross. It has some potential being close to 95 but I would not likely stay here again.
Comment from Hotel Management
16 Oct 2024 by M, Hotel Management
Dear Matthew,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay, particularly with the condition of the shower and the remote control. Cleanliness and maintenance are top priorities for us, and we regret that we fell short of meeting your expectations. We appreciate your comments regarding the property’s potential and its convenient location near I-95. Your feedback is invaluable as we work towards making the necessary updates and improvements to ensure a more comfortable experience for all our guests. Should your travels bring you back to the area, we would welcome the opportunity to provide you with a better stay. Sincerely,Management Team
by A verified traveler
Posted 26 Sep 2024
Grim dumpy hotel - never again!!
Comment from Hotel Management
27 Sep 2024 by M, Hotel Management
Dear John,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations and that you found our property to be less than satisfactory. Your comments are valuable to us, and we take them seriously as we continuously strive to improve our facilities and services. We understand how important a comfortable and pleasant environment is for our guests, and we are committed to addressing the issues you encountered. We hope you will consider giving us another chance in the future, as we would love the opportunity to provide you with a much-improved experience. Thank you for your understanding.Sincerely,Management Team
by A verified traveler
Posted 18 Sep 2024
Room was clean, staff was nice, good restaurant on site, breakfast on the other hand was very basic, but for the price you pay.. can' t expect everything. But they do have fresh cookies in the office
by A verified traveler
Posted 11 Sep 2024
Thought pet fee was included. Too noisy because was right next to 95. Liked outside access
Comment from Hotel Management
14 Sep 2024 by M, Hotel Management
Dear Mike,Dear [Guest Name],Thank you for sharing your feedback regarding your recent stay with us. We apologize for any confusion regarding the pet fee, and we will look into ways to make this information clearer for future guests. We also regret that the noise from I-95 affected your comfort during your stay. Your comments are valuable, and we will consider them as we strive to improve our guest experience. We are pleased to hear that you enjoyed the convenience of the outside access and hope that we can better meet your expectations during a future visit.Sincerely,Management Team
by A verified traveler
Don't stay here, we will never again
Posted 25 Aug 2024 on HotelsWhen arriving we were hit with a $40 extra charge for 2 cats. We searched for hotels with Pet Friendly and chose this on because we had stayed there before and sometimes didn't have an extra charge for pets or paid $10 extra. I got very sick and vomited after leaving the free hot breakfast. It was terrible. Very few items, not even a piece of bread. Orange drink was horrible and squirted liquid over you hand when dispensing, cereal tasted very old. Person there said refrigerator was broken and had yogurt on ice. Don't go here, don't eat there. Bathroom had black mold in the corners of the toilet room. The room a/c: while sleeping I thought I heard 2 army helicopters landing outside, I went to look and it turned out to be our room A/C. Then I thought there was an earthquake shaking the front of the room, turned out again to be the A/C. Then I thought I heard someone pressure washing outside, again, the A/C. It also had a sound like gravel in a metal box.
Comment from Hotel Management
30 Aug 2024 by M, Hotel Management
Dear Dennis,We take issues of maintenance and cleanliness very seriously, and we are truly sorry for the inconvenience you encountered. Please be assured that we are conducting a thorough review of the specific concerns you raised. Our team is already addressing the maintenance issues and reinforcing our cleaning protocols to ensure that these problems are resolved promptly. We hope to have the opportunity to welcome you back and provide you with the quality experience that you rightfully expect.Sincerely,Management Team
