Ratings based on 989 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Myrtle Beach
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Hiep, We're sorry to hear you didn't fully enjoy your stay with us. If there are any specific concerns you'd like to share with us, please don't hesitate to reach out. We value your feedback and would appreciate the opportunity to address any issues.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Tarin,We're sorry to hear that you didn't fully enjoy your stay with us. Please feel free to reach out to our team to discuss any concerns you may have had during your visit. We value your feedback and would like the opportunity to address any issues you encountered.
by A verified traveler
Posted 30 Sep 2024
No hot water in the room. Key server was down during checkout, so was a pain to check in.
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Cory, We apologize for the inconvenience you experienced with the hot water and key server during your stay. Your feedback is valuable to us, and we will address these issues to ensure a smoother experience for our future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Sep 2024
No AC ditty room
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Marco, We regret to hear about your experience with the AC in your room. It's valuable feedback that we'll share with our team for improvements. Your comments help us enhance our guests' comfort and satisfaction during their stay.
by A verified traveler
Posted 23 Sep 2024
It was construction and staff was not on the front desk we waited for 25 minutes to someone help us and we left the same day we didn’t want to stay under construction
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Paloma,We apologize for any inconvenience caused by the construction work and the delay in service. We strive to ensure all guests have a pleasant stay. Your feedback will be shared with the team for further improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 12 Sep 2024
I liked the room was renovated and clean. The bed and room conditions were comfortable. Breakfast was nice but the juice machine didn’t seem to have juice and one morning no coffee we were told the coffee person was sick and no coffee. I would stay again and Great price.
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Jennifer, We appreciate your positive feedback on our renovated and clean rooms as well as our comfortable bed conditions. We're delighted to hear that you enjoyed the breakfast and found the price great. We apologize for any inconvenience caused by the juice machine and coffee availability; please feel free to reach out to our management team for any further assistance.
by A verified traveler
Posted 11 Sep 2024
All good
Comment from Hotel Management
12 Sep 2024 by Manager, Hotel Management
Hello Jerry,We are delighted to hear that you had a positive experience at our hotel. If you have any further feedback or if there is anything we can assist you with, please reach out to our management team directly. We appreciate your review and hope to welcome you back in the future.
by A verified traveler
Posted 7 Sep 2024
The service is terrrible, in particular the lady in the reception desk. In addition, the clean work is not timely.
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello SHULI,We regret to hear about your experience and appreciate your feedback for our team's improvement. Rest assured, we take all comments seriously to enhance our services. If there are any further details you wish to share, please reach out to our management team. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Sep 2024
Needs work. Pay more attention to detail
Comment from Hotel Management
5 Sep 2024 by Manager, Hotel Management
Hello William, Thank you for your feedback. We appreciate your input and will use it to improve our services for all future guests.
by A verified traveler
Posted 19 Aug 2024 on Hotels
While staff is always co-operative and excellant, some renovation work is in progress since last 6 months I believe. So its noisy most of the time. You see junk all across the floor
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Rahul, We appreciate your kind words about our staff. We apologize for any inconvenience caused by the ongoing renovation work. We strive to improve our facilities for the comfort of our guests. Your feedback is valuable as we continue to enhance our services.
